Deputy Manager - CAT - SPARC

Key Responsibilities

1. Sales Performance Management (SPARC)

• Monitor daily, weekly, and monthly SPARC dashboards for branch and field sales activity.
• Track KPIs such as lead conversion ratios, pipeline health, and productivity metrics.
• Identify gaps in performance and recommend corrective actions.
• Support initiatives to improve the efficiency of CAT operations and overall sales effectiveness.

2. Customer Acquisition Support (CAT)

• Lead the Customer Acquisition Team to achieve business targets across assigned branches or regions.
• Supervise lead allocation, follow-ups, and onboarding activities.
• Ensure timely resolution of field-level operational issues and escalations.
• Drive customer acquisition campaigns and initiatives to maximize conversion.

3. Team Leadership & Development

• Mentor and guide Assistant Managers, Senior Officers, and field staff.
• Conduct performance reviews and provide feedback to improve team productivity.
• Support training programs to build capabilities within CAT and SPARC operations.

4. Reporting & Analytics

• Prepare and review MIS reports and performance dashboards for senior management.
• Analyze trends, monitor achievement of targets, and highlight key insights.
• Assist in strategic decision-making through actionable data-driven recommendations.

5. Process Compliance & Quality

• Ensure adherence to internal policies, regulatory guidelines, and operational standards.
• Conduct audits and quality checks on documentation and processes.
• Implement corrective actions for process deviations and compliance breaches.

6. Stakeholder Coordination

• Coordinate with branches, operations, marketing, and analytics teams to align initiatives with business objectives.
• Participate in review meetings and provide insights on team and branch performance.
• Act as a liaison between field teams and senior management to ensure smooth operations.

Qualifications & Experience

• Bachelors degree in Business, Finance, Marketing, or related field.
• Exposure to CAT/SPARC operations or sales analytics is preferred.
• Experience in leading teams and achieving sales targets is highly desirable.

Skills & Competencies

• Strong analytical and problem-solving abilities.
• Excellent team management and leadership skills.
• Proficiency in CRM systems, Excel, and reporting tools.
• Effective communication and stakeholder management skills.
• Knowledge of sales processes, customer acquisition strategies, and compliance requirements.
• Target-driven mindset with strong organizational skills.