DEO Captcha

• DEM
• Navi Mumbai

Position Statement / Purpose:

Operations Monitor Engineer will monitor the performance and availability of the Web and Mobile application for our client as per predefined frequency. This role shall drive through application monitoring in order to provide good customer experience.

Key Deliverables (Key Result Areas):

• Monitoring of application
• Sanity check
• Effective communication
• Escalation Process
• Effective Timely Alert
• Multitasking

Key Responsibilities (Job Description):

• Monitoring of Application:
• Engineer will need to monitor the performance and availability of web and mobile applications and report any issues observed directly to relevant stakeholders (Internal and External).
• Sanity Check:
• This involves supporting applications for all domains like Banking, Insurance, Mutual Funds, Ecommerce, Depositories, Trading and Securities.
• Effective Communication:
• Proactive and prompt communication with clients to resolve their queries quickly and accurately.
• Escalation Process:
• Highlight the challenges faced in monitoring their respective applications to the immediate next level and working towards its closure.
• Effective timely alert:
• All the failures captured by automation should be analysed and raised to respective stake holders in timely manner.
• Multitasking:
• Job demands multi-tasking with good Analytical, Logical Reasoning Skills with Smart and quick thinking.

Key Performance Measures and KPIs:

KPIs –

Key Decision Pointers (capture any decision-making authority, if any):

Mandated Certifications in the role:

Linked Career Roles –

Background:

• Education:
• Graduates – BE/B Tech (IT, Computer Science, EXTC), BSc/MSc (IT)/MCA or equivalent, B.com/M.com
• Work Experience:
• 0 to 6 Months

• Technical
• Knowledge mobile browser testing (preferred)
• Knowledge of monitoring

• Behavioural/Soft Skills
• Effective communication skills and ability to articulate properly