DELMIA Apriso Technical Support Engineer

Role Description & Responsibilities:

• Assist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).
• Diagnosing problems reported by Customers and suggest solutions or workarounds.
• Respond immediately in case of Customer Crisis situations
• Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.
• Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topicsBe self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
• Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity
  

Qualifications:

• B.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.
• Exposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)
• Good to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.
• Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript.
• Good English communication skills, both written and verbal required.
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
• Ability to work in a fast-paced dynamic environment
  

What’s In It For You

• Work in a culture of collaboration and innovation
• Ensure knowledge sharing within the team
• Able to work well in a team environment and communicate effectively with co-workers, both local and remote.
• Working with a Multinational culture company.