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Delivery Manager

0 years

0 Lacs

Bengaluru East, Karnataka, India

Posted:3 weeks ago| Platform: Linkedin logo

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Skills Required

service management monitoring support communication strategies optimization reports recruitment assessment training mentoring design software security pcs technology presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Service Management Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Developing a deep understanding of projects to gain insights into the scope of service delivery Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization Performance and Quality Management Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, including staff recruitment, performance assessment, training, and mentoring Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments Technical Perception Supervising desktop management teams to facilitate continual improvements in the desktop environment Collaborating with technical design teams to set standards for software, hardware, and security Making sure that anti-virus updates and patches are applied effectively and promptly Enabling high-level performance benchmarks for access devices, such as PCs, laptops, and mobiles Meeting Support Providing technology support for corporate conferencing and ensuring the ready availability of meeting room resources, such as presentation software and audiovisual systems Educating departmental staff on the effective use of conference room technology Service Delivery Managers require a diverse range Show more Show less

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Infosys
Infosys
www.infosys.com

IT Services and IT Consulting

Bangalore Karnataka

10001 Employees

4128 Jobs

    Key People

  • Salil Parekh

    CEO & Managing Director

  • Richard Lobo

    Executive Vice President and Head of Human Resources

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