Delivery Manager

Delivery Manager IT Infrastructure & Operations (15+ yrs)

Location: Greater Noida

Work Mode: Work from Office

Keyskills:

Delivery Manager

Key Responsibilities:

• Oversee end?to?end

  IT Infrastructure Delivery & Operations

• Manage multiple IMS towers:

• Unix, Wintel, Database, Storage, Networks (Voice/Data), Service Desk, NOC, EUC (AD/Exchange/O365)

• Drive SLA/KPI adherence, governance, reporting, and continuous service improvement
• Collaborate with Tower Leads, Service Managers, and customer teams
• Ensure compliance with ITSM/ISMS processes and delivery excellence
• RAID management and preparation of service performance decks (internal & customer)

Experience:

• 15+ years total experience

  , including

• 10+ years in IT Infrastructure & Service Delivery Management

• Proven track record of delivering infra services in complex enterprise environments

Education & Certifications:

• BE/B.Tech preferred

• ITSM Expert

  certification

• PMP certification

  preferred

Professional Skills:

• Strong communication & stakeholder management skills
• Ability to lead large technical teams and drive operational excellence
• Hands-on understanding of Datacentre & Cloud technologies
• Process-oriented with focus on continuous service improvement
• Customer-first mindset with a proactive, can?do attitude