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Area CX Manager Kia India

0.0 years

0 Lacs

kolkata, west bengal, india

On-site

Roles & Responsibilities : Implement CX Initiatives & CX programs at the dealership Implementation of Sales Standard Operating Processes at Dealership Conduct Sales Process Audits at dealership to check process gaps Analyze SSI and develop action plans in collaboration with dealers. Analyze PSI and formulate dealer action plans based on findings. Sales customer complaint Handling for the defined set of dealerships. Collect, analyze, and interpret customer feedback, surveys, and complaint data Implement and monitor Customer experience Improvement Action Plans. Support the recruitment of Sales Customer Care Managers (CCM) Assess manpower availability for key roles, including CCEs, hostesses, a...

Posted 4 weeks ago

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