1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

We are seeking a highly motivated and technically skilled Ad Tech Technical Support Specialist to become a part of our team. As the primary point of contact, you will be responsible for troubleshooting and resolving issues related to advertising campaigns, programmatic deals, and platform integrations. Your expertise will play a crucial role in connecting advertisers, publishers, and our internal product and engineering teams. In this role, you will: - Provide timely and accurate technical support to clients, focusing on campaign setup, delivery, performance issues, and deal troubleshooting. - Diagnose and resolve complex issues related to ad tags, tracking, discrepancies, targeting, and delivery in real-time bidding (RTB) environments. - Understand and support private marketplace (PMP) and programmatic guaranteed (PG) deals involving DSPs, SSPs, and ad servers. - Collaborate with advertisers, publishers, and internal stakeholders to ensure successful campaign execution and optimization. - Monitor and troubleshoot integrations with third-party platforms (e.g., Google Ad Manager, DV360, TAM, etc.). - Escalate unresolved issues to Engineering or Product teams and follow up to ensure resolution. - Document technical issues and solutions to build a knowledge base for internal and external users. - Stay updated on the latest trends in ad technology and programmatic advertising. The ideal candidate should possess the following qualifications: - 1-3 years of experience in Ad Tech, preferably in a technical support, ad operations, or client-facing engineering role. - Strong understanding of digital advertising ecosystems, including SSPs, DSPs, ad servers, and programmatic workflows. - Hands-on experience with campaign trafficking, deal setup (PMP, PG), and ad performance metrics. - Familiarity with debugging, ad tag inspection, and log analysis. - Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders. - Problem-solving mindset with strong attention to detail.,

Posted 2 days ago

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