At EG, we develop software for our customers so they can focus on their profession.Our industry-specific software is built by peers from the industry, and backed by the scale of EG for stability, innovation, and security.We are committed to advancing industries by tackling big challenges such as resource use, efficiency, and sustainability.
We are a thriving global workforce of 3000+ employees, with a 850+ strong team based in Mangaluru, India. We have a people first culture fostering innovation, collaboration and continuous learning
Join us in creating software that works for people, not software that makes people work.Visit our career page to meet some of your future colleagues, explore our culture, and watch our video We Make a Difference.Learn more about EG here.
We are looking for Data Scientist- Tech Lead with 5+ years of experience to be based out of our Mangalore office.
We are forming a new, international team to develop, maintain, and enhance an AI assistance applicationincluding chatbots and agent supporttailored for service and support operations. This dual-role position combines technical leadership with hands-on data science expertise, focusing on leveraging AWS Large Language Models (LLMs) and cloud infrastructure to deliver innovative, scalable AI solutions.A newly set up team will be in the structure of EG IT department, which main goal is to support our clients and employees with their daily activities. As our AI-based product will be integrated with ServiceNow tool, new team will be closely cooperating with ServiceNow team.
Your workday, your tasks and mandatory skill set:
Technical Leadership:
- Lead and mentor a multicultural team of engineers (ML Ops and developers), fostering a collaborative environment.
- Define technical standards and architecture for AI model development, deployment, and scaling on AWS.
- Oversee the design and implementation of scalable, reliable pipelines for data processing and AI model lifecycle management.
- Ensure best practices in cloud security, data governance, and operational stability within AWS environment.
- Collaborate with product managers and stakeholders to translate business goals into technical solutions and roadmaps.
- Stay abreast of latest advancements in AI, NLP, and cloud technologies to continuously improve team delivery and innovation.
Data Science & AI Development:
- Develop, fine-tune, and optimize large language models (LLMs) based on AWS services for chatbot and agent functionalities.
- Analyze and preprocess heterogeneous data sources to ensure high-quality training and deployment datasets.
- Implement and monitor AI models, ensuring performance, scalability, and compliance with quality standards.
- Lead efforts in model evaluation, troubleshooting, and continuous improvement of AI capabilities.
- Drive innovation by exploring new AI techniques and integrating them into the product roadmap.
You are the ideal candidate if you have:
We are seeking a passionate individual who is genuinely enthusiastic about developing AI-based solutions, enjoys working with AI, and believes in its strategic value for the organization. The ideal candidate understands that data availability is fundamental to AI success and recognizes that meaningful insights and value are only achievable when the right data is in place first.Experience and subject matter skills:
- Proven experience as a Data Scientist and a technical leader in AI/NLP projects, particularly with large-scale models on cloud platforms.
- Strong expertise in AWS infrastructure, including services such as Amazon Bedrock, SageMaker, or comparable tools for LLM deployment.
- Skilled in Python, with experience in ML frameworks like TensorFlow, PyTorch, or equivalent.
- Demonstrated leadership in managing cross-cultural, international teams within agile environments.
- Excellent problem-solving skills, combined with strategic thinking and the ability to communicate complex technical concepts clearly.
- Knowledge of AI ethics, security, and compliance considerations is a plus.
Preferred:
- Experience working on support/chatbot solutions, especially in ServiceDesk or customer support contexts.
- Familiarity with cloud security standards and data governance.
- Fluent English (written and spoken).
- Strong analytical and problem-solving skills.
- Ability to work independently and collaboratively within a new team environment.
- Experience working in international, multicultural teams.
What can you expect from us
:
- A professional and business-driven environment with lots of exciting projects.
- Super talented and committed colleagues who know that they only get better through collaboration and active knowledge sharing.
- Possibility of personal and professional development.
- Targeted training courses in our EG Academy.
- Best in industry employee benefits.
