Senior Dynamics 365 Sales Technical
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Senior Dynamics 365 Sales Technical
Position: Software Engineer
Experience: 6 to 14
Category: Software Development/ Engineering
Shift: Timing/rotation etc. details
Main location: Bangalore
Position ID:
J0926-0998
Employment Type: Full Time
Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
Position Description:
We are seeking a highly skilled Senior Dynamics 365 Sales Technical Lead to drive the technical design, development, customization, and implementation of enterprise CRM solutions using Microsoft Dynamics 365 Sales and the Power Platform.
The ideal candidate will have strong hands-on experience with Model-Driven Apps, Canvas Apps, Power Automate, and Dynamics 365 Sales customization and development. The role also involves integrating AI capabilities, including Dynamics 365 Sales Insights, AI Builder, and Microsoft Copilot Studio, to enhance business processes and improve user experience.
The candidate will collaborate with product owners, business analysts, functional consultants, and stakeholders to translate business requirements into scalable technical solutions and ensure high-quality delivery within an Agile environment.
Responsibilities:
- Design, develop, customize, and deploy solutions within Dynamics 365 Sales and the Microsoft Power Platform.
- Develop and extend Dynamics 365 Sales using C#, .NET, JavaScript, REST APIs, and OData.
- Build advanced Model-Driven Apps and Canvas Apps to meet business requirements.
- Develop and customize Dynamics 365 plugins, workflows, and related components.
- Design complex Power Automate cloud flows, custom connectors, and API integrations.
- Integrate Dynamics 365 Sales with external applications and enterprise systems.
- Configure and implement AI capabilities using Dynamics 365 Sales Insights, AI Builder, and other native AI integrations.
- Design and develop Copilot Studio agents using topics, actions, knowledge sources, MCP, and Dataverse integration.
- Develop and maintain Power BI dashboards, including reports embedded within Model-Driven Apps.
- Collaborate with product owners, business analysts, and functional teams to define user stories and technical acceptance criteria.
- Participate in Agile ceremonies, sprint planning, code reviews, testing, deployment, and release activities.
- Act as a technical subject matter expert during client and stakeholder discussions.
- Troubleshoot technical issues and ensure solution quality, performance, scalability, and maintainability.
- Explore AI-assisted development and Power Platform Code Apps where applicable.
Must-Have Skills
1. Dynamics 365 Sales: Strong hands-on experience customizing, extending, and developing solutions for Dynamics 365 Sales.
2. Power Apps: Extensive experience building advanced Model-Driven Apps and Canvas Apps.
3. Power Automate: Experience developing complex cloud flows, workflow automation, custom connectors, and API integrations.
4. C# and .NET: Strong development skills for Dynamics 365 plugins and custom business logic.
5. JavaScript: Experience implementing client-side customizations in Dynamics 365.
6. REST APIs and OData: Experience developing and consuming APIs for integrations with Dynamics 365 and external systems.
7. Dataverse: Working knowledge of the Dataverse data platform and its integration with Dynamics 365 and Power Platform.
8. Technical design and implementation: Ability to translate functional requirements into scalable technical solutions.
9. Agile delivery: Experience collaborating with cross-functional teams and delivering solutions within an Agile framework.
10. Problem-solving and communication: Strong debugging skills and the ability to explain technical solutions to technical and non-technical stakeholders.
Good-to-Have Skills
- Dynamics 365 Sales Insights: Knowledge of configuring and implementing Sales Insights capabilities.
- AI Builder: Experience implementing AI Builder capabilities within Power Platform solutions.
- Microsoft Copilot Studio: Experience developing agents using topics, actions, knowledge sources, and Dataverse integration.
- MCP integration: Understanding or experience integrating Model Context Protocol (MCP) with Copilot Studio or related AI solutions.
- Power BI: Experience creating dashboards and reports, including embedding Power BI reports in Model-Driven Apps.
- Power Platform Code Apps: Exposure to building Code Apps and using AI-assisted development tools.
- Microsoft certifications: Microsoft certifications related to Dynamics 365, Power Apps, or the Power Platform.
- Solution architecture: Experience with enterprise CRM architecture, application integration, and Power Platform solution design.
- DevOps and ALM: Familiarity with solution management, environment deployments, pipelines, and release management.
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Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
