At Cvent, we value the diverse perspectives that each individual brings Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections In This Role, You Will: Technology Implementation and Project Management: Collecting and documenting requirements, planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment Solution Architecting: Convert business requirements into technology design/ solutions Provide RCAs, What-If simulations and Impact Analysis on need basis Implementation of large system integrations, Merger and Acquisitions in SF and new business systems in multiple locations Ensure that the whole team meets statutory, regulatory and compliance requirements Additional Responsibilities: Provide regular status reporting, identify, track and mitigate key risks, issues and dependencies including escalations and liaising with the required stakeholders Ensure appropriate program communications are in place to address and engage all stakeholder groups Ensure that a culture of improvement is in place to identify key complaint drivers and that we champion remedial work - working in collaboration with other departments to strengthen process, systems and control that will mitigate issues Implement and maintain performance improvement project as agreed by the goals of the department Front ending Business continuity planning for the local site Support the local implementation of the Global strategy for Service Readiness and delivering suitable go to market and commercial models Heres What You Need: Bachelor's degree in engineering or business discipline, or equivalent experience Strong know-how of SFDC overarching solution including SF Metadata and Salesforce Flow, Lightning Components, SF Service Reporting, Dashboard and Data Migration Salesforce Admin Certification, preferred SF BA, PD1, FinancialForce PSA, CPQ, Gainsight, Snowflake, Sigma Strong skills in complex process analysis, project management, problem solving and business process design with a focus on process efficiency Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems and emerging technologies Strong experience and knowledge of agile project, support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies Track record of working cross-functionally to deliver large scale multi-million-dollar change and continuous improvement initiatives with a focus on user/customer experience Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease Excellent Interpersonal and analytical skills Ability to influence decision making processes and negotiate win-win situations At ease with introducing processes and drive change in an unstructured environment Open for global work timings

In This Role, You Will: Implement continuous improvement initiatives to improve customer experience Advise and implement the vision and strategy for the Support organization in achievement of organizational goals in partnership with other departments/functions Deliver defined Objectives and Key Results (OKRs) and performance measures against company goals with a hands-on approach to understand gaps and run continuous improvement efforts Develop a successful team of Managers, Leads & Specialists in a growth environment including developing the team for future changes, managing the teams change resilience, and minimizing performance impacts associated with change Work and be accountable for headcount planning, budget, and cost mitigation and/or investment initiatives Guide employee engagement and an inspiring culture ensuring effective performance management, mentoring, and development and crafting an environment where people can excel through accountability, support, and empowerment Demonstrate a data driven approach to supervising the function, including establishing effective critical metrics, key performance indicators, and other leading/lagging indicators which provide insight into the efficiency of the function and changes in risk profile Consistently improve the customer experience across our key channels and products by advocating for the voice of the customer across internal partners, ensuring that resources are invested in improving customer satisfaction and enabling scale Use excellent presentation and interpersonal skills to report findings and recommendations to the leadership Identify and implement groundbreaking changes to generate efficiencies and deliver better customer experiences while ensuring the teams adheres to business requirements Keep ahead of event industry developments and apply standard methodologies to areas of improvement Additional duties and responsibilities as necessary What Does Success Look in Your First 12 Months: Establish a successful model covering all aspects of hiring, training, and Support processes that is clearly defined and documented Proven cross-functional relationships with other stakeholders to run functional improvements using all relevant data sources to drive an improved customer experience Built and implemented a strong governance model for the team with a very hands-on approach and in alignment with key stakeholders to ensure adherence and compliance to all established policies and procedures to deliver the best possible experience to our customers Work seamlessly towards ensuring alignment to the organizational and functional goals and deliver as per the vision Mentor leaders, managers to ensure effective succession management and best practice implementation in talent management through close coordination with HRBP Thorough assessment, refinement, and deployment of our services offerings Be the Champion of Voice of Customer and Voice of Business and effectively engage, proactively drive and ensure excellent stewardship of critical business programs Heres What You Need: Overall 15+ years of customer support operations experience Minimum 8 years of experience in service delivery & managing large teams Experience scaling and building operational teams, including people, processes, and programs A solid leader, doer, motivator, and decision-maker with consistent track record working efficiently with people at all levels Managing B2B customer operations in US/EU (preferred) Handled a team size minimum of 150 FTE Results focused, forward thinking approach with ability to problem-solving complex issues to deliver shared goals and outcomes across internal and external teams Able to develop and optimally articulate a vision & strategy as well as communicate strategic direction Ability to interpret qualitative and quantitative data to formulate concrete insights and compile information in a structured, logical manner Comprehensive knowledge of industry best practices, processes, and measurements Demonstrated experience in providing product support, ideally within a SaaS environment, though not strictly required Motivational leader who is sensitive to our employee's and client's needs Near-native English fluency Career progression through client service management a plus Ability to track key performance metrics and make business decisions Leadership skills and traits with a fair understanding of motivation theories Very proficient with software packages of Microsoft Office Aptitude for data analysis and perform trend analysis Excellent presentation skills Entrepreneurial spirit/mindset, flexibility toward dynamic changes

Find universal solutions to common problems and mentor and support junior staff Additionally, you will: Enlighten, Enable and Empower a fast-growing set of multi-disciplinary teams, across multiple applications and locations Tackle complex development, automation and business process problems Champion Cvent standards and best practices Ensure the scalability, performance, and resilience of our suite of products Work with the development and product team of a new application to establish the right monitoring and alerting strategy Develop build, test and deployment automation that seamlessly targets multiple on-premises and AWS regions Help a dev team working on a legacy code base to realize zero-down-time deployments Give back by working on and contributing to Open Source projects Automate all the things Heres What You Need: Experience with SDLC methodologies (preferably Agile software development methodology) Scripting languages like Ruby, Groovy, Bash, PowerShell, or Python Exposure to managing AWS services / operational knowledge of managing applications in AWS Experience with configuration management tools such as Chef, Puppet, Ansible or equivalent Hands-on experience with Windows and Linux/Unix Administration Working with APM, monitoring, and logging tools (New Relic, DataDog, Splunk) Good understanding of containerization concepts - docker, ECS, EKS, Kubernetes Experience managing 3 tier application stacks Experience with build tools such as Jenkins Working experience with NoSQL databases such as MongoDB, couchbase, postgres etc F5 load balancing concepts Understanding of basic networking concepts Experience with package managers such as nexus, artifactory or equivalent Good communication skills

ou are an experienced and dynamic information security risk management leader able to support and manage the day-to-day operations of Cvent's regional Security Risk and Compliance team based in Gurgaon, India. In this role, you will be responsible for leading people and processes focused on internal technology and third-party security risk management as well as leading audit and compliance activities with numerous security standards and frameworks. In This Role, You Will: Team Leadership and Management Lead the regional Security Risk & Compliance team with an emphasis on developing sustainable, scalable programs and processes, efficiently and effectively allocating resources and responsibilities, coaching and developing staff, and driving results through overall performance management In consultation and partnership with global Information Security leadership, plan, design, and execute regional programs, projects, and processes related to the Security Risk & Compliance function, ensuring alignment and effectiveness with local and global business, technology, and security goals Serve as primary regional leadership representative for the Security Risk & Compliance function, engaging regularly with regional leadership stakeholders to align business and technology practices with company security strategy, policies and standards Actively promote and drive secure and compliant technology risk management practices and support achievement of strategic security objectives and key results Foster a high-performing team culture of ownership, collaboration, and continuous learning and improvement Security Risk Management & Compliance Collaborate with global Information Security leadership and functional peers to develop, maintain, communicate, and implement information security policies, standards, and procedures Lead and manage regional security risk assessments of internal technology projects as well as third-party solutions and vendors; collaborate with regional leadership and relevant stakeholders to prioritize, plan, resource, and implement risk treatment plans Lead regional certification audit activities scoped to a variety of security standards and regulatory frameworks relevant to Cvent's global SaaS operations, including but not limited to ISO 27001, ISO 27701, SOC 2, and PCI-DSS Support global information security metrics reporting and governance processes, including developing processes, tools, and reports that transform data into insights and information to drive achievement of security risk management objectives and key results Innovation and Continuous Improvement: Stay abreast of emerging security risks, compliance frameworks and regulatory requirements threats, technologies, compliance frameworks, and best practices, particularly those relevant to the global SaaS industry Foster and promote development of innovative security processes and solutions to enhance Cvent's security and compliance posture Continuously assess and improve the effectiveness of the Cvent India R&C Security team as well as the respective security programs, initiatives, and day-to-day activities Here's What You Need: Education: Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field; Master's degree preferred Relevant industry certifications, such as CISSP, CISA, CISM, or CRISC Experience: 10+ years of experience in information security, with at least 6 years in an information security leadership role Demonstrable experience with various information security domains including, but not limited to, information security auditing and compliance, information security risk management, third-party technology risk management, technology vulnerability management, and cloud security Proven track record of implementing security risk management standards, frameworks, and methodologies, including regulatory security requirements related to global data privacy and protection laws relevant to cloud service providers Strong technical knowledge of cybersecurity and technology risk management principles, best practices, and solutions Soft Skills: Exceptional leadership and management abilities; proven ability to effectively allocate and delegate responsibility for, oversee, and drive successful execution of programs, projects, and tasks Strong, persuasive communications skills; ability to coach and develop staff, influence stakeholders, and drive positive change across an organization at all levels Excellent stakeholder management and negotiation skills; ability to effectively articulate complex cybersecurity risk management and compliance concepts to both technical and non-technical audiences to build consensus and achieve cross-functional alignment on security risk management and compliance as well as security assurance priorities Strong business acumen with the ability to align security initiatives with business objectives Ability to navigate and adapt to ambiguity as well as be personally resilient in a fast-paced, dynamic, multi-national company

Overview: Cvent is a leading meetings, events and hospitality technology provider with more than 4,800 employees and nearly 22,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to act, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don't have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds shared connections. About the role: Cvent's HR team is looking to hire a Team Lead/Assistant Team Lead, Corporate Compensation to support the work of the global (non-India) compensation function. This person will contribute to the execution of Cvent's compensation strategies, plans, and operating processes in a timely, scalable, efficient, high quality and repeatable manner. We're looking for someone with a strong background in data analytics, reporting and presentation, who is passionate about analysis, program design, and teamwork. We are also looking for someone with very strong process and systems orientation. In This Role, You Will: Under supervision, support the design, creation, administration, and maintenance of divisional and company-wide competitive, cost-effective, and internally equitable compensation programs to include base pay administration, incentive plans, bonus plans and long-term incentive plans Act as the lead and/or primary analyst in compensation-related projects; compensation structure reviews and updates; market pricing analysis; job classification analysis; compensation survey response; merit planning; bonus planning and administration; updating and evaluating existing incentive plans; and integration activities related to mergers and acquisitions Perform data analyses with the goal of promoting internal equity and external competitiveness of the organization's compensation programs and ensuring compliance with the legal requirements of various jurisdictions and understanding of industry best practices Work directly with HR Business Partners, Talent Acquisition and business leaders as appropriate and with minimal supervision Act as a lead and subject matter expert for the administration of Cvent's compensation-specific platforms, which include but are not limited to Payfactors, Payscale and Shareworks Build scalable and replicable compensation analytic dashboards, models, reports and resources for use by Compensation team members and leaders Assist the day-to-day operations of the global Compensation team Research and analyze data to prepare employee compensation reports for management Create and maintain procedural documents to describe operational processes Make suggestions as to continuous process improvements to seek further efficiencies, and proactively implement these process improvements Heres What You Need: A minimum of 5+ years progressively responsible business/HR experience, with significant exposure to compensation administration Strong interpersonal, written and oral communication skills, with the ability to present information in a concise and meaningful manner Experience working in a global environment on compensation and related issues strongly preferred Superior analytical rigor with the ability to effectively analyze data and create clear and comprehensive reports and recommendations Strong time management skills and an ability to handle multiple assignments and meet deadlines Excellent organization, multitasking, and prioritization skills, with a focus on attention to detail and delivering of high-quality results Comfort with ambiguity, uncertainty and rapidly evolving landscape Exceptional skills in Microsoft Office (especially Microsoft Excel) required Previous experience with Workday, Payfactors and/or Payscale desired A systems thinker with a process orientation Must be proactive, intellectually curious and a self-driven learner

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: Lead a team of engineers building distributed systems for video transcoding, storage, and delivery Architected/Designed ==> cloud-first solutions for high-volume media processing (codecs like H264/HEVC, protocols like HLS/DASH) Partner closely with Cvent product teams to ensure seamless interoperability with internal services/consumers Work with Cvent's cloud storage strategy, prioritizing scalability, cost efficiency, and cross-platform compatibility Troubleshoot complex video issues related to encoding, streaming, recording and playback across different devices and platforms Provide technical support and training on video technologies and best practices Drive innovation in to create resilient, scalable media pipelines Foster a culture of technical excellence, mentorship, and operational rigor Heres What You Need: 8+ years of engineering management experience leading infrastructure/platform teams Proven expertise in designing cloud-native distributed systems (eg, microservices, serverless architectures) at scale Deep familiarity with video technology: codecs (HEVC, AV1), streaming protocols (HLS, CMAF), and open-source tools (FFmpeg, GStreamer) No language barrier Design and developed video media solutions using video processing tools and frameworks (FFmpeg, GStreamer, etc), configuration of video encoders, as well as running standard quality measures such as PSNR, SSIM and VMAF Experience collaborating with product teams to deliver user-centric infrastructure solutions Passion for media technology and staying ahead of trends (eg, 8K, AI-driven workflows)

Overview: You are an experienced and dynamic cybersecurity leader able to provide regional, executive-level support for a variety of programs and initiatives as well as manage the day-to-day operations of Cvent's India Information Security team based in Gurgaon, India. In this role, you will be responsible for supporting regional teams to execute a variety of information security programs and processes as well as deliver solutions for technology risk management, data and infrastructure protection, customer security assurance, and compliance of Cvent's SaaS product platform and company computing resources. In This Role, You Will: Support Global Strategic Leadership: Collaborate with Global Information Security leadership and functional peers to maintain and implement a comprehensive information security strategy aligned with Cvent's business objectives as well as global SaaS product and corporate computing operations Collaborate with regional executive leadership to ensure adequate resourcing and support for Cvent India Information Security team operations and initiatives Provide executive-level support for regional security risk assessment and treatment activities as well as security operations Support global security governance and reporting activities, including regular updates to regional senior management Team Management and Oversight: Lead and mentor the Cvent India Information Security team Maintain alignment and operational consistency between global and regional security teams Foster a culture of continuous improvement, innovation, and learning Ensure effective coordination and communication among teams and stakeholders Application Cloud Security: Provide oversight and executive-level support for adoption of security best practices in software development and cloud security Oversee secure architecture design, threat modeling, vulnerability management, and full-stack security hardening Security Operations: Provide technical oversight and support for security control design, implementation, and maintenance Support 24/7 monitoring, incident response, threat hunting, and threat intelligence Compliance and Risk Management: Oversee activities to maintain compliance with industry standards and regulations (ISO 27001, ISO 27701, SOC 2, PCI, GDPR, CCPA, etc.) Support third-party vendor risk assessment and treatment activities Contribute to security policy and guideline development Security Assurance: Support customer assurance activities to maintain trust in Cvent's security posture Stakeholder Management: Act as liaison between global and regional teams and other departments Collaborate with Sales, Legal, and Product teams to address security concerns Innovation and Continuous Improvement: Stay updated on emerging threats, technologies, and compliance frameworks Promote innovation and enhance security programs and team performance Heres What You Need: Qualifications Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field; Master's preferred Relevant certifications such as CISSP, CISM, CRISC, or CCSP Experience 15+ years in information security, including 8+ years in leadership Experience across cloud/infrastructure security, data protection, compliance, application security, vulnerability management, and incident response Proven experience in SaaS environments Technical Skills Deep understanding of cloud security (especially AWS) Proficiency in DevSecOps, endpoint detection, SIEM, DLP, and SOC management Experience with IT asset, risk, and vulnerability management tools Strong grasp of secure development and threat response practices Soft Skills Exceptional leadership and communication skills Strong stakeholder and executive management capabilities Business acumen with strategic alignment abilities Adaptable and resilient in dynamic environments

We are seeking an experienced and dynamic Director of Professional Services to lead our growing Professional Services team The ideal candidate will have a proven track record of successfully leading professional services functions in the SaaS industry, ensuring our clients receive exceptional service and are set up for long-term success This role will be pivotal in driving customer adoption, increasing retention, and delivering measurable value through expert-led service engagements You will manage the delivery of high-quality services to our clients, which includes implementation, training, consulting, and strategic guidance As the Director, you will collaborate closely with product, engineering, sales, and customer success teams to align client needs with the company's strategic goals In This Role, You Will: Leadership & Team Management: Lead and develop a high-performing Professional Services team, fostering a culture of excellence, accountability, and continuous improvement Provide coaching, mentorship, and career development to professional services leaders and project managers Hire, onboard, and retain top talent to support our expanding client base and service offerings Define clear roles, responsibilities, and performance metrics for the Professional Services team Client Delivery & Success: Oversee the successful delivery of project implementations, and post-implementation services for clients Drive the adoption of the company's SaaS solution and ensure projects are completed on time, within budget, and to the highest standards Establish and refine best practices for delivery methodologies, including project management, technical support, and training processes Manage the relationship with key clients, ensuring a high level of satisfaction and engagement Act as an escalation point for complex client issues and collaborate with other teams to resolve challenges quickly Strategic Planning & Process Improvement: Collaborate with internal teams (sales, Account management, product, and customer success) to shape the company's service offerings and roadmap Identify opportunities for service automation, process efficiency, and innovation to improve service delivery and scalability Ensure the development and maintenance of scalable tools and resources to support successful project delivery Analyze service performance data to identify trends and implement proactive solutions to enhance client experiences Financial Management: Develop and manage the Professional Services budget, ensuring that resources are allocated efficiently and effectively Monitor and improve the profitability of service delivery engagements while maintaining high client satisfaction Drive a client-first approach while balancing operational and financial goals Customer Advocacy & Collaboration: Act as a trusted advisor to clients, leveraging deep product knowledge and industry insights to help them achieve their desired outcomes Build strong, lasting relationships with senior stakeholders at client organizations Collaborate with the sales and customer success teams to identify opportunities for account expansion and cross-selling services Reporting & Metrics: Develop and manage key performance indicators (KPIs) for the Professional Services team, including customer satisfaction, project timelines, and service quality Regularly report on the status of project implementations, resource utilization, and team performance to the executive leadership team Key Skills & Competencies Leadership & Team Management: Strong people management skills, with a proven experience of managing diversified teams/verticals globally, and also to lead, and develop high-performance teams Excellent coaching and mentoring abilities to nurture talent and enhance team capabilities Ability to inspire and motivate teams toward a common goal, fostering a collaborative environment Project & Program Management: Expertise in managing large-scale, complex implementations with a focus on SaaS solutions Ability to lead multiple simultaneous projects while ensuring high standards of execution with proven ROI Proficient in project management methodologies (Agile, Waterfall, etc) and tools (Wrike, Jira, Asana, Trello, etc) Skilled in managing scope, timelines, budgets, and customer expectations Client Relationship Management: Exceptional interpersonal skills and the ability to build strong relationships with clients and stakeholders Strong negotiation and conflict resolution skills, with the ability to balance client demands and business needs Excellent written and verbal communication skills for clear and concise client presentations and internal communications SaaS Expertise & Technical Acumen: Deep understanding of SaaS solutions, cloud technology, and enterprise software deployments Ability to translate technical features and capabilities into business outcomes for clients Strong understanding of technical implementation challenges and how to address them effectively Financial & Resource Management: Experience with budgeting, forecasting, and managing professional services financials Ability to optimize resource allocation while meeting client needs and internal goals Process Improvement & Innovation: Proven track record of improving and scaling service delivery processes through digital transformation initiatives Knowledge of continuous improvement methodologies (AI, ML, RPA) is a plus Strong analytical skills to assess performance, identify gaps, and drive innovation Develop and manage the Professional Services budget, ensuring that resources are allocated efficiently and effectively Monitor and improve the profitability of service delivery engagements while maintaining high client satisfaction Drive a client-first approach while balancing operational and financial goals Heres What You Need: Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience) 8+ years of experience in professional services, with at least 5 years in a leadership position Proven track record in leading SaaS implementations and customer success initiatives Experience working with cross-functional teams (sales, product, engineering) in a fast-paced SaaS environment PMP, ITIL, or other relevant certifications are a plus Strong understanding of SaaS business models and subscription-based services Additional Skills (Nice to Have): Advanced degree (MBA or relevant technical master's degree) Experience in a specific vertical or industry (e.g., healthcare, finance, etc) is a plus Familiarity with emerging technologies such as AI, machine learning, or data analytics

Lead a team of engineers building distributed systems for video transcoding, storage, and delivery. Architected/Designed cloud-first solutions for high-volume media processing (codecs like H.264/HEVC, protocols like HLS/DASH). Partner closely with Cvent product teams to ensure seamless interoperability with internal services/consumers. Work with Cvent's cloud storage strategy, prioritizing scalability, cost efficiency, and cross-platform compatibility. Troubleshoot complex video issues related to encoding, streaming, recording and playback across different devices and platforms Provide technical support and training on video technologies and best practices Drive innovation to create resilient, scalable media pipelines. Foster a culture of technical excellence, mentorship, and operational rigor. What You Will Need for this Position: 8+ years of engineering management experience leading infrastructure/platform teams. Proven expertise in designing cloud-native distributed systems (e.g., microservices, serverless architectures) at scale. Deep familiarity with video technology: codecs (HEVC, AV1), streaming protocols (HLS, CMAF), and open-source tools (FFmpeg, GStreamer). Designed and developed video media solutions using video processing tools and frameworks (FFmpeg, GStreamer, etc.), configuration of video encoders, as well as running standard quality measures such as PSNR, SSIM and VMAF. Experience collaborating with product teams to deliver user-centric infrastructure solutions. Passion for media technology and staying ahead of trends (e.g., 8K, AI-driven workflows).

Hi, Cvent is hiring for Principal Software Engineer- ASP.NET Developer role for Technology department. Interested candidate can apply or share their resume at [HIDDEN TEXT] Job location: Gurugram Job Description: Work on Internet scale applications, where performance, reliability, scalability and security are critical design goals not after-thoughts. Create intuitive, interactive and easy-to-use web applications using rich client-side and REST based server-side code. Implement the nuts and bolts of Microservices Architecture, Service-Oriented Architecture (SOA) and Event-Driven Architecture (EDA) in real-life applications. Gain experience with different database technologies SQL Server, Oracle, Postgres, MySQL Collaborate with some of the best engineers in the industry to work on complex Software as a Service (SaaS) based applications

Overview: As an In-House Commercial Counsel, you will be responsible for providing comprehensive legal support focusing on commercial transactions, contract management, compliance, and risk mitigation. You will work closely with various departments, including Sales, Marketing, Finance, Product Development, and Customer Success, to ensure that all legal and regulatory requirements are met. The position reports to the Associate General Counsel in Tysons, Virginia (functional manager) and the Head of Legal based in India (matrix manager). This individual will be expected to bring a high degree of contracts expertise to the position, and to rely on that expertise along with sound judgment and professionalism to operate independently. The role requires a balance of legal and business acumen, including competencies in Software as a Service (SaaS), commercial negotiation, structuring deals and validation of terms against commercial and industry norms and project management that is much more than simply documenting the legal terms of an already agreed upon deal. The successful candidate will be a strong team player, willing to do whatever is needed to advance the success of the legal team and Cvent as a whole. In This Role, You Will: Draft, review and negotiate a wide variety of commercial agreements such as SaaS agreements, subscription agreements, vendor agreements, NDAs, partnership agreements, integration agreements, professional services agreements and SOWs and other relevant legal documentation and subsequent amendments. Review communications from customers, service providers, third parties and government agencies, and draft responses in consultation with management. Draft outgoing legal correspondence relating to enforcement of Cvent contracts, intellectual property and other rights. Conduct research on emerging technologies, including Artificial Intelligence, to identify potential legal implications and advise the company on strategic decisions. Provide legal support and guidance on contract interpretation, risk assessment, and issue resolution. Collaborate with cross-functional teams to support business objectives while ensuring compliance with applicable laws and regulations. Advise business on data privacy and security matters, including GDPR, CCPA, and other relevant legislation. Monitor and analyze changes in relevant laws and regulations and advise the company on potential impacts. Assist in the development and maintenance of corporate policies, procedures, and compliance programs. Manage, counsel, educate, motivate, and supervise contract associates and junior counsels. Coordinate with external legal counsel as necessary, manage disputes and ongoing litigation cases directly or through external legal counsel. Appear for Cvent in court proceedings on matters pertaining to Section 138 of the Negotiable Instruments Act, 1881 and other litigation matters. Provide training and guidance to internal teams on legal and compliance matters. Review RFPs and RFQs, offering appropriate alternatives to contract terms and conditions. Provide routine legal advice to business and operations units. Support the global organization's M&A activity, including due diligence. Support the corporate secretarial function, including meeting preparation and corporate governance compliance. Perform other projects and duties at the request of the management team. Collaborate with HR and other cross-functional teams to resolve Cvent's employee-related matters. Analyze and streamline existing contract management processes to enhance efficiency and reduce turnaround time. Implement automation tools where applicable to optimize workflow and improve productivity. Ensure compliance with Cvent's code of conduct and foster a culture of ethical decision-making across the organization. Advocate for transparent and responsible practices in all business dealings. Support the Account Management, Billing, Collections, and Legal personnel as necessary to manage contract renewal process and prepare improvements for same. Track and send contractually required notices/reports, and support collections (e.g., investigate bankruptcy claims, prepare release forms). Heres What You Need: Candidates must have 11-14 years of relevant experience (post qualification) with focus on commercial transactions and contracts; preferably both international and domestic. SaaS experience is required. Candidate should have strong experience in drafting, vetting, negotiating various contracts, and interpreting them. Working knowledge and experience with software and hardware issues, and legal concepts regarding software contracts and licensing such as Limitations of Liability, Indemnification, Warranties, Termination, Data Security, and Confidentiality. Understanding of financial and commercial terms in contracts. Understanding of important laws and statutes having business and commercial impact to the organization's operations. Understanding of nuances of Technology Contracts, including global privacy regulations (and data protection addenda). Strong understanding of data privacy and security regulations. Good written and oral communication skills. Excellent analytical and comprehension skills. Good academic track record. Ability to work with business teams displaying an understanding of the business requirements. Good interpersonal skills. Willingness to work hard to do whatever is needed to advance the success of the legal team and Cvent as a whole, whether leading a project/deal or taking on a supporting role. Ability to manage time efficiently. Ability to work independently and manage multiple projects simultaneously in a fast-paced environment. Self-starter who understands executing with urgency, and the ability to comfortably work in an intensely deadline-oriented environment. Accuracy and attention to detail are essential requirements for this position. Demonstrate inclusion and respect for all individuals regardless of gender, race, ethnicity, religion, belief, age, disability, culture, social status and/or sexuality. Uphold and promote the highest standards of ethics and integrity in all legal activities.

We're looking for Onboarding Specialists on the Client Success team, who are responsible for guiding our new clients in their use of the Cvent platform As an Onboarding Specialist, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience This is a great opportunity to build a career at a company that is transforming its industry Onboarding Specialists serve as our clients first and primary point of contact In this role, you will be responsible for making a strong first impression on our clients during the first weeks and months of their onboarding journey and exercising an expert-level of product knowledge to ensure our clients are able to realize the full benefits of Cvent's software Onboarding Specialists spend 75 percent of the day assisting clients on the phone and/or via email, in addition to other special products and daily activities The ideal candidate should be extremely motivated with excellent communication skills and the ability to thrive in a fast-paced, fun work environment We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service Our Client Services team is made up of people from various educational backgrounds including, but not limited to: business, psychology, communications and computer information systems In This Role, You Will: Initiate a successful customer journey by understanding client goals and translating that knowledge into event and account setup Conduct a re-onboarding when appropriate for existing clients Conduct personalized web-based training for new Cvent users Demonstrate detailed product knowledge when assisting clients both on the phone and via email Drive platform adoption and offer best practice tips through completion of the client's onboarding experience Heres What You Need: Bachelors degree with strong academic credentials Must be articulate, organized, detail-oriented, and have the ability to multi-task in a dynamic, fast-changing entrepreneurial environment Excellent communication skills (verbal and written) Excel at developing relationships over the phone and in person Strong business acumen, ethics and high integrity Strong product knowledge of the Cvent Event Platform

In This Role, You Will: Work on internet scale applications focusing on performance, reliability, scalability, and security from the start Create intuitive, interactive, easy-to-use web apps with rich client-side and REST-based server-side code Implement Microservices Architecture, Service-Oriented Architecture (SOA), and Event-Driven Architecture (EDA) in real projects Gain experience with diverse databases from relational to NoSQL (Couchbase, AWS DynamoDB) Collaborate with top engineers on complex SaaS applications Heres What You Need: Primary Skills: 7 to 9 years software development experience Strong troubleshooting skills Proven ability to work in fast-paced, agile, results-driven environments Hands-on Java programming including Object-Oriented Design Experience with RESTful Web Services and API development using Spring, Dropwizard, or similar Contribution to architecture and design including Design Patterns, Non-Functional Requirements (performance, scalability, reliability, security) Experience with one or more databases: SQL Server, MySQL, PostgreSQL, Oracle, Couchbase, Cassandra, AWS DynamoDB, or other NoSQL Experience with messaging/queuing tech like RabbitMQ, Kafka, ActiveMQ Strong technical leadership and influence skills Preferred Skills: Full-stack development experience (front-end UI to backend systems) Knowledge of JavaScript frameworks (Angular, ReactJS, TypeScript) and GraphQL Experience with search technologies like Elasticsearch or Solr Familiarity with cloud platforms such as AWS, GCP, or Azure

In This Role, You Will: Provide technical leadership and mentor a team building internet-scale applications focusing on performance, reliability, and scalability from the ground up Collaborate closely with Product and Design teams to develop customer-centric solutions Develop intuitive, interactive web apps using client-side (React) and RESTful server-side code (Node, TypeScript/JavaScript) Implement Microservices, Service-Oriented Architecture (SOA), and Event-Driven Architecture (EDA) in real-world applications Use a variety of databases from relational (SQL Server, MySQL, PostgreSQL, Oracle) to NoSQL (AWS DynamoDB, Couchbase, Cassandra) Work alongside top engineers on complex SaaS applications Here's What You Need: Educational Background: Bachelor's degree or higher in Computer Science or related technical discipline Strong understanding of CS fundamentals Excellent communication and interpersonal skills Primary Skills: 7 to 9 years software development and delivery experience Hands-on with Node.js, JavaScript, TypeScript Experience with RESTful APIs Experience designing architecture, including design patterns and non-functional requirements (performance, scalability, security) Experience with databases: SQL Server, MySQL, PostgreSQL, Oracle, Couchbase, Cassandra, AWS DynamoDB, or other NoSQL Experience with messaging/queue systems such as SQS, RabbitMQ, Kafka, ActiveMQ Strong leadership and influence in technical discussions and vision building Preferred Skills: Full stack experience from frontend (React, Vue, Angular) to backend Knowledge of GraphQL Experience with Elasticsearch or Solr Familiarity with AWS, GCP, or Azure cloud platforms Experience with feature flags and trunk-based development

In This Role, You Will: Define, code, test and deploy new features with an emphasis on extensibility and performance Utilize the latest techniques in HTML5, CSS and JavaScript (ReactJS/Angular) to design and develop user interfaces and experiences for our customers Work cross-functionally with the Product Management, UX Design, Engineering and Quality Assurance teams Ensure best development practices, participate in code reviews, and strive to innovate in UI development Work independently on deliverables but also participate in a very collaborative environment with teammates from various backgrounds coming together to solve challenging problems as a team Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important Heres What You Need: 4 to 7 years work experience and a 4-year Engineering degree required Must have experience working in an agile software development environment Excellent knowledge of hand-coded HTML5, CSS3, JavaScript Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model Experience delivering code using TDD and Unit testing Thorough understanding of React.js and its core principles Experience with popular React.js workflows (such as Flux or Redux) Familiarity with newer specifications of EcmaScript (ES6, 2015, 2017) Proficient to advanced understanding of web markup, including HTML5, CSS3 Experience with server-side CSS pre-processing platforms, such as LESS and SASS Strong knowledge of web standards Proficient understanding of cross-browser compatibility issues and ways to work around them Familiarity with RESTful APIs Knowledge of modern authorization mechanisms, such as JSON Web Token Familiarity with modern front-end build pipelines and tools Experience with common front-end development tools such as Babel, Webpack, NPM, etc. A knack for benchmarking and optimization Familiarity with code versioning tools Strong written and verbal communication skills required as you will be coordinating with a myriad of stakeholders including, UX Design and UI Development team members, Product Management, Engineers and QA

In This Role, You Will: Work with a team of engineers responsible for a number of shared services in the R&D department Help drive the technical direction of these services in preparation for future needs Implement new features and integrate them into the Cvent cloud landscape Ensure the quality of the product remains high by leveraging cutting edge automation and unit/integration/api testing practices Investigate, identify, solve, and fix software problems Track down and destroy technical debt using a variety of modern tools Establish monitoring and logging to aid in troubleshooting and advanced notice of potential issues Participate in the discovery and resolution of production incidents Work with other products and teams in the Cvent suite to ensure connectivity and compatibility between systems Help your teammates grow through coaching and mentorship Heres What You Need: Bachelor s degree (or higher) in Computer Science OR related technical discipline 4-7 years of professional experience developing Java applications in a SaaS software environment, or equivalent Full-Stack Engineering background building out RESTful microservices architecture Senior level JavaScript experience

Role & responsibilities You will be responsible to create roadmap for Salesforce adoption and modernization. You will run towards the fire, solve hard problems, be a force for positive change, and motivate these behaviors in your team. In This Role, You Will: Salesforce Proficiency: Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud. Deep understanding of Salesforce architecture, security model, configuration, and customization. Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies. Proven ability to design, develop, and implement complex Salesforce solutions. Evaluate new Salesforce products and services to identify opportunities for improvement. Expertise in systematically automating quality assurance within Salesforce, including APEX test classes and code coverage. Salesforce DevOps: Experience with release management and sandbox management in Salesforce. Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment. Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD). Manage code quality, testing, and deployment processes. Collaborate with cross-functional teams to ensure smooth releases and minimize downtime. Team Management: History of managing development and engineering teams. Proven ability to manage a mix of full-time employees (FTE) and contractors effectively. Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives. Foster a collaborative and innovative team culture. Establish key performance indicators (KPIs) to measure team performance. Track and analyze metrics to identify areas for improvement. Here's What You Need: Extensive experience (1015 years) in the Salesforce ecosystem. Experience running multiple Salesforce orgs lifecycles across one or more past job experiences. Experience with customer-facing Experience Cloud websites. Experience managing the lifecycle of applications outside of Salesforce, such as FinForce. Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training. Ensure seamless data flow and synchronization between Salesforce and other systems. Proven ability to build relationships with executives and stakeholders, ensuring alignment with business objectives and effective communication across teams. Business-facing experience, including prior experience as a project manager or business analyst, focusing on business communication and stakeholder engagement. Strong ability to translate health metrics into actionable recommendations, showcasing the impact of data analysis on strategic decisions. Effectively communicate technical concepts to non-technical audiences. Manage expectations and deliver on commitments, while proactively identify and address potential issues and risks. Present regular updates on Salesforce initiatives and their impact on business goals. Create a roadmap for Salesforce adoption and modernization.

Collaborate regularly with product managers on the future roadmap, brainstorm new ideas, and prioritize features, ensuring the backlog remains healthy, well-organized, and aligned with business goals Become a subject matter expert in your product domain, possessing in-depth knowledge and insights that make you the primary point of contact for internal teams seeking guidance and collaboration Develop detailed product specifications that begin by clearly articulating the why - the core purpose and value behind the product, feature, or enhancements These specifications should be thorough in addressing all necessary aspects yet written in a clear and concise manner to ensure they are easily understood by all stakeholders Write comprehensive user stories with detailed acceptance criteria that address all functional and non-functional aspects of the product, including security, data compliance, and other essential requirements Work closely with engineering, design (UX/UI), and other stakeholders to define product requirements and user stories Lead end-to-end product development process, from concept and design to development, testing, launch and ensuring timely and high-quality delivery Lead PI (Program Increment) planning and actively participate in key SCRUM ceremonies, including daily standups, backlog refinement, sprint planning, and product demos Should possess a solid grasp of technology platforms, integrations, and system design to collaborate effectively with engineering partners Leverage the power of analytics and data-driven intelligence to assess product performance, user behavior analysis, gather customer feedback, and insights from multiple channels, and make data-informed decisions which enables you to drive excellence through iteration, improvement, and refinement Monitor and analyze key performance indicators (KPIs) and metrics to gauge the effectiveness, adoption, and product outcome Share and present regular updates on the product roadmap and progress to leaders and stakeholders Clearly highlight any potential risks and outline a plan to address them, ensuring everyone is informed and aligned on the path forward Contribute to a culture of creativity and innovation within the product management team, think outside the box, explore new ideas, and identify opportunities to make our products stand out in the market Heres What You Need: Minimum 7-9 years of career experience with at least 5 years of product management (PO/PM) experience in technology products Strong product sense with an ability to articulate problems and envision solutions Strong understanding of technology and software development processes, with the ability to communicate effectively with technical teams Inquisitive mindset with excellent analytical, problem-solving, and decision-making skills Ability to manage competing and evolving priorities in a fast-paced environment Ability to handle complex situations, conversations and navigate ambiguity Exceptional interpersonal skills, with the ability to influence, partner and build relationships across all levels of the organization Strong written and verbal communication skills with an ability to communicate directly and clearly Understanding and experience in Reporting Framework, Integrations are a big plus

Role & responsibilities Work on Internet scale applications, where performance, reliability, scalability and security are critical design goals not after-thoughts Create intuitive, interactive and easy-to-use web applications using rich client-side and REST based server-side code Implement the nuts and bolts of Microservices Architecture, Service-Oriented Architecture (SOA) and Event-Driven Architecture (EDA) in real-life applications Gain experience with different database technologies, ranging from traditional relational to the latest NoSQL products such as Couchbase, AWS DynamoDB Collaborate with some of the best engineers in the industry to work on complex Software as a Service (SaaS) based applications Preferred candidate profile Primary Skills: 7 to 9 years of Software Development experience in developing and shipping software Excellent troubleshooting skills Proven ability to work in a fast paced, agile environment and result oriented culture Hands-on programming experience with Java including Object Oriented Design Experience with RESTful Web Services and API development using Spring/Dropwizard or any other framework Experience in contributing to the architecture and design (Design Patterns, Non-Functional Requirements (NFRs) including Performance, Scalability, Reliability, Security) Experience with one or more of the databases: SQL Server, MySQL, PostgreSQL, Oracle, Couchbase, Cassandra, AWS DynamoDB or other NoSQL technologies Experience of working with Queuing technologies such as RabbitMQ/Kafka/Active MQ Strong influence in technical discussions and building teams technical vision Experience in leading an engineering team Preferred Skills: Experience in full stack development ranging from front-end user interfaces to backend systems Experience/knowledge into JavaScript + Angular/React Js/Typescript, Graph Query Language (GQL) Experience of working with Elasticsearch/Solr Experience with Cloud Computing platforms like AWS/GCP/Azure Cloud

Overview: Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and 22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we're transforming the meetings and events industry through innovative technology that powers the human connection. The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections. In This Role, You Will: About the role: The Engineering Manager oversees the specifications, design, development, and deployment of large-scale, high-performing internet-based applications. As a key member of the high performant Product Development team, you will manage the delivery of scalable, high-performance solutions for transaction-intensive web applications and services. Manage specifications, design, development, code reviews, deployment, and troubleshooting of scalable and high-performance web applications. Advocate for software design best practices and recommend frameworks and design patterns. Lead technical design discussions and provide suggestions to mitigate any impact. Make decisions to evolve software applications and architectures as needed. Review work of development team to ensure coding standards and best practices are being followed. Also, ensures applications meet Non-Functional requirements (Security, Scalability, Resiliency, Accessibility, and Performance). Provide leadership, and support to coach, motivate, and lead high performing team. Guide supervised employees in setting goals, provide feedback, and conduct performance evaluations. Encourage and support the training and upskilling of team members. Continuously improve the Software Development processes. Coordinate development projects and production issues with cross-functional teams. Collaborate with Product and Program Managers to influence the Product roadmap and Project plan. Report team status to stakeholders and seek feedback for improvement. Assist in recruiting efforts for development teams. Here's What You Need: Bachelor's degree (or higher) in Computer Science OR related technical discipline. Strong understanding of Computer Science fundamentals. Excellent verbal and written communication skills along with strong interpersonal skills. 12+ years of relevant Software Development experience in developing and shipping software. 3+ years of management/leadership experience in a global software development organization. Hands-on experience in the design, development, and release cycle of software. Experience with Microservices, Event-driven and Service-Oriented Architecture and cloud computing platforms (AWS/Azure). Proficient in Java programming experience, Object Oriented Design, and working experience with Databases (Relational/No-SQL) and Queuing Technologies (Rabbit MQ/Kafka). Experience understanding business strategy and its alignment with technology. Strong understanding of the software engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live site operations. Ability to influence technical discussions and building team's technical vision. Strong Leadership, project management, time-management, and problem-solving skills. Experience of partnering with product and program management teams. Ability to collaborate with technical and non-technical stakeholders. Proven track record of forming, mentoring, and growing strong engineering teams. Must be articulate, organized, detail-oriented, result-oriented and the ability to multi-task in a dynamic, fast-paced environment. Experience in hiring, mentoring, and managing teams of Software Engineers to improve their skills, and make them more effective. Self-motivated and able to work with minimal supervision. Preferred experience: JavaScript + Angular/React Js/Typescript Graph Query Language (GQL)