Customer Support Service

Job description:

Job Description: Customer Support Service/IndiaMART Enquiry Executive

Company Name: The Artarium LLP
Job Title: Customer Support Service/IndiaMART Enquiry Executive
Salary: ₹10,000–₹18,000 per month
Experience: 0–3 Years
Qualification: Graduate
Location: Gurugram

Job Summary

We are looking for a proactive and detail-oriented IndiaMART Enquiry Executive to manage incoming buyer enquiries, prepare quotations, follow up with potential customers, and coordinate with internal teams to convert leads into confirmed orders.

Roles & Responsibilities

• Respond to all IndiaMART enquiries within 15 minutes.
• Understand buyer requirements, including product specifications, size, quantity, and delivery details.
• Prepare and share quotations as per the approved rate card.
• Follow up on every quotation until the order is confirmed or marked as lost.
• Maintain and update the lead sheet daily with enquiry and follow-up status.
• Coordinate with dispatch and procurement teams for confirmed orders.
• Maintain professional communication with customers and ensure timely responses.

Eligibility & Required Skills

• Graduate in any discipline.
• 0–3 years of experience; freshers with good communication skills can apply.
• Good verbal and written communication skills in Hindi and English.
• Basic knowledge of MS Excel and Google Sheets.
• Strong follow-up, coordination, and customer-handling skills.
• Ability to manage multiple enquiries and meet response-time targets.

Interested candidates can apply with their updated resume.

Work Location: In person

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person