Customer Support & Service Coordinator

Job Description

Provide accurate information about solar products, services, installation timelines, warranties, and performance. Respond to customer inquiries via phone, email, or chat in a timely and professional manner Log and track customer requests, issues, and feedback Coordinate with internal departments to ensure prompt issue resolution Follow up on service delivery and customer satisfaction Maintain accurate records in CRM systems Support the development of customer service processes and best practices. Contact Number: 9159743057,8489939127 Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Expected Start Date: 23/06/2025