Customer Support Representative_International BPO

Job Description

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Customer Service Representative based onsite in Ahmedabad and Mumbai, you will play a vital role in adding a human touch to our business. Option: 1 ( International Blended Process- Technical & Non Technical Customer Support ) Below is the Job Description for Tech Support program at Jaipur location. Work From Office : Jaipur (Rajasthan) Eligibility: Graduates Fresher & Experienced Technical support/troubleshooting experience preferred 18 Years to 35 Years 100% work from Office Flexible to work in all shifts supporting EMEA customers Fluent in spoken English (Versant B2) with basic technical knowledge Skill Set required: Technical knowledge, Sales Acumen, Customer Service mindset. Salary Slab: 37.5K Gross per month inclusive of 1500 P Extra Perks: 14 Days Hotel Accommodation only (For outstation candidate) One-time joining bonus of 15,000, payable after 3 months from joining date Tarvel tickets will be booked by company Extra incentives Hours of Operation: 9.5 hours (8.5 hours of production & 1 hour break) Transport provided at odd hours Training Period: 2 Months Selection Process: HR Round followed by Ops round and Versant Test Good to know: 5 days working Robust growth and internal promotions for high performers On floor monthly incentives based on performance Option; 2 (International Chat - Service Process - 100% Non Voice) WFO/WFH-Hybrid Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Profile: International Customer Operation - Chat/Voice Process - (Depends upon interview) Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent written communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Reach out for more information; 7014382302 HR Shashank resume@talentacquaintance.com