Customer Support & Operations Intern

We're Hiring! | Customer Support & Event Operations Intern

Join the OneLife Team!

Are you someone who enjoys interacting with people, solving problems, and being part of exciting live events? We're looking for a proactive and enthusiastic intern to join our team and help us deliver a seamless event booking experience.

Location: Navi Mumbai
Position: Customer Support & Event Operations Intern
Work Mode: On-site
Experience: Freshers / 0-1 Year

What You'll Be Doing:

• Handle customer queries through WhatsApp, phone calls, and emails.
• Assist customers with booking, payment, ticket, refund, and event-related issues.
• Help customers with QR codes, check-ins, and seating-related queries.
• Follow up on customer complaints and ensure timely resolution.
• Handle customer escalations with patience and professionalism.
• Monitor bookings, cancellations, payments, and customer requests.
• Coordinate with Event, Sales, Finance, and Tech teams.
• Assist with event-day operations and on-ground coordination.
• Maintain records of customer complaints, refunds, and resolutions.
• Prepare basic MIS reports using Excel or Google Sheets.

Who Can Apply?

• Freshers who are eager to learn and take responsibility.
• Good verbal and written communication skills.
• Comfortable interacting with customers over phone and WhatsApp.
• Strong problem-solving and coordination abilities.
• Basic knowledge of MS Excel / Google Sheets.
• Willingness to work during event days, including weekends when required.
• Prior experience in customer support, event management, or ticketing is a plus.

What You'll Gain:

• Hands-on experience in the event and ticketing industry.
• Exposure to real-world customer support and operations.
• Opportunity to work with multiple teams.
• Learn how live events and event-booking platforms operate.

Interested in Joining Us?

Send your CV/Resume along with a short introduction.

Please mention:

• Your current location
• Your educational background
• Any relevant experience
• Your expected stipend

Apply via DM or share your resume with us.

Be a part of OneLife and help us create memorable event experiences!

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Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person