Customer Support Intern

Position: Customer Support Intern
Department: Customer Support / Client Relations
Experience: Fresher / Internship
Job Type: Full-Time Internship
Location: Noida

About the Role

We are looking for a friendly, proactive, and customer-focused Customer Support Intern to assist with customer enquiries, manage follow-ups, resolve basic issues, and ensure a positive customer experience. This role is ideal for freshers who want to develop communication, customer relationship management, and professional skills.

Key Responsibilities

• Handle customer enquiries through phone calls, WhatsApp, email, and other communication channels.
• Respond to customer questions professionally and promptly.
• Follow up with customers regarding enquiries, appointments, services, and project updates.
• Maintain customer information, enquiry records, and follow-up reports.
• Coordinate with the sales, design, and operations teams to address customer concerns.
• Provide accurate information about company services, processes, and policies.
• Escalate complex complaints or unresolved issues to the concerned team.
• Collect customer feedback and help improve customer satisfaction.
• Maintain professional communication and ensure timely responses.
• Assist with daily customer support activities and administrative tasks.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of MS Office, Google Sheets, and email.
• Familiarity with WhatsApp and telephone-based customer communication.
• Positive attitude, patience, and willingness to learn.
• Good organisational and follow-up skills.
• Ability to work collaboratively with different teams.

Eligibility Criteria

• 12th pass or graduate; freshers are welcome.
• Students and recent graduates may apply.
• Basic computer knowledge is preferred.
• Prior customer support experience is not mandatory.

What We Offer

• Practical, hands-on customer support experience.
• Training in customer communication and CRM processes.
• Professional development and learning opportunities.
• Certificate of internship, subject to company policy.
• Opportunity for a full-time role based on performance and business requirements.

Pay: ₹8,000.00 - ₹20,000.00 per month

Work Location: In person