CUSTOMER SUPPORT (FRM)

Fraud Risk Management (FRM) | Customer Support - Voice Process

Job Type: Full-Time | Work From Office

Eligibility Criteria:

Qualification: Any Graduate

Experience: Fresher or Experienced candidates can apply

Language Requirement:

• Fluent English and Hindi (mandatory)
• Versant Level 4

Work Details:

• Work Mode: Work From Office
• Working Days: 6 days a week

Shift Timings:

• Females: 8:00 AM – 8:00 PM
• Males: 8:00 AM – 12:00 AM
• Week Off: Rotational

Compensation & Benefits:

For Freshers:

• CTC: ₹22,500/- per month
• Take Home: ₹17,500/- per month

For Experienced Candidates:

• CTC: Up to ₹23,500/- per month
• Take Home: Up to ₹18,500/- per month

Additional Benefits:

• Quarterly Bonus: ₹4,215/-

Key Responsibilities:

• Handle customer interactions via voice support to identify and resolve potential fraudulent activities.
• Provide accurate and efficient solutions while ensuring excellent customer experience.
• Maintain detailed records of interactions and follow company protocols for fraud prevention.
• Work closely with the team to ensure risk control and compliance with Flipkart policies.

Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹23,500.00 per month

Benefits:

• Provident Fund

Work Location: In person

Speak with the employer
+91 6370721310