Customer Support - Fresher

Job Title: Customer Support (NBFC/Bank)

UNICON SAHAY NPA MANAGEMENT PRIVATE LIMITED

ls-1204, Urbtech Trade Center , Sector -132, Noida, Uttar Pradesh.

Client Portfolios: Banks & NBFCs

Job Overview:
We are hiring a result-oriented Customer Support to manage upcoming and overdue accounts for leading Banks and NBFCs. You will make proactive payment reminders and negotiate outstanding debt recovery. A DRA license is mandatory for this role; however, if you are not certified, the company will sponsor and apply for your DRA training and licensing upon joining.Key Responsibilities:

• Reminder Calls: Make proactive calls to customers to remind them of upcoming payment due dates.
• Debt Recovery: Contact overdue account holders to negotiate payment terms and recover outstanding balances.
• Data Management: Maintain precise records of customer interactions and payment promises in the CRM.
• Compliance: Follow strict RBI guidelines, banking regulations, and data privacy policies.

Requirements:

• Certification: DRA (Debt Recovery Agent) License / Certification is preferred. (Candidates without a license must be willing to undergo company-sponsored training and licensing).
• Education: 10+2 or Graduate in any stream.
• Experience: 0 to 2 years in BPO collections, telecalling, or customer service (Bank/NBFC experience is a plus).
• Skills: Strong verbal communication, negotiation skills, and basic computer knowledge.

What We Offer: Fixed Salary + Lucrative Incentives + Free/Company-Sponsored DRA Certification + Training.

Pay: From ₹14,000.00 per month

Work Location: In person