Customer Support Executive(Non-voice process)

Job Summary

In this challenging position as Customer Support executive, you will be managing the customer support activities (mainly email, call and Chat support) for a fast growing USA Ecommerce Services Company.

Responsibilities and Duties

• To provide email, call, chat support for international customers
• Take part in daily stand-up meetings
• Utilize and build FAQs, Solution Guides and Knowledge Base
• Maintain up to date and accurate process documentation Compile requirements for IT for new developments
• Support requests from senior management
• Effective written and verbal communication
• Self-driven and goal orientated + strong organizational talent.
• A positive can-do attitude and collaborate with international teams

Job Type: Full-time

Pay: From ₹13,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support Executive: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: In person