Customer Support Executive (Work from Home)

As a Customer Support Executive for Voice Process in a work from home setup, you will play a crucial role in assisting customers through inbound and outbound voice calls. Your primary responsibility will be to provide accurate information, resolve customer queries efficiently, and ensure a high level of customer satisfaction and professionalism. During the 45-day training period conducted from the office in Kolkata, you will learn the necessary skills to excel in your role. This training will include working in rotational shifts, with shift timings from 8:00 AM to 6:00 PM. Following the training, you will transition to a permanent work from home arrangement with the flexibility of rotational shifts, including weekends. To succeed in this role, you must possess excellent communication skills in English and a regional language. Additionally, you should be comfortable with basic computer operations and be willing to work remotely post-training. It is essential to document call details accurately and follow up on any unresolved issues as needed. As a full-time employee, you will be entitled to a CTC of up to 2.33 LPA along with benefits such as health insurance and provident fund. You will have the opportunity to receive performance bonuses based on your contributions. Structured training and support will be provided by experienced mentors to help you enhance your skills and succeed in your role. If you are an undergraduate or graduate with the willingness to work in a dynamic customer support environment, this position offers you the chance to work independently from a remote location while being part of a supportive team. Embrace this opportunity to grow professionally and contribute to the success of the organization.,