Customer Support Executive (US Voice Process)

Company Overview

AOW Information Technology Pvt. Ltd. is a global IT and digital marketing agency providing technology and business solutions. PartsCentral is a U.S.-focused auto parts business operating under AOW, specializing in used OEM auto parts for U.S. customers. The selected candidate will be employed by AOW Information Technology Pvt. Ltd. (India office) and work exclusively for PartsCentral, overseeing core operations, team performance, and business activities supporting the U.S. market.

Job Overview

We are looking for a customer-focused and detail-oriented Customer Support Executive – US Voice Process (Auto Parts) to handle customer inquiries through voice calls, emails, and chat. The role involves assisting US-based customers with auto parts orders, product compatibility, pricing, invoices, returns, and delivery-related concerns.

Key Responsibilities:

• Provide voice, email, and chat support to US-based customers
• Assist with order placement, product inquiries, returns, and general support.
• Guide customers on part compatibility, availability, pricing, and specifications.
• Handle customer complaints or issues in a calm, professional manner.
• Coordinate with logistics and warehouse teams for timely deliveries.
• Generate and share invoices with customers upon request.
• Address customer concerns related to invoices, payments, or discrepancies.
• Maintain accurate records of customer interactions in CRM systems.
• Follow up to ensure issues are fully resolved and customers are satisfied.
• Stay updated on auto parts inventory, pricing, and industry trends.

Requirements:

• Excellent verbal and written communication skills in English.
• 0-5 years of relevant work experience.
• Previous experience in US-based customer support or e-commerce preferred.
• Interest or knowledge in automotive parts is a plus.
• Ability to multitask and manage time effectively.
• Proficiency in MS Office (especially Excel and Word).
• Willing to work in night shifts.

Benefits:

• Supportive and collaborative work environment
• Training and growth opportunities
• Exposure to international customer service standards

Shift: Night Shift (6PM-3.30 AM) | Work From Office only | Immediate Joiners Preferred

Incentives: Performance-based incentives available

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Richmond Town, Bengaluru, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Application Question(s):

• Are you willing to work the Nightshift?
• Do you have at least 1 year of experience working with the US market?

Language:

• english (Required)

Location:

• Richmond Town, Bengaluru, Karnataka (Preferred)

Work Location: In person