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Skyway Rmc Plants logo

Customer Support Executive

0 - 2 years

2 - 3 Lacs

Mumbai

Posted:2 days ago| Platform: Naukri logo

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Skills Required

Communication Skills Bpo Customer Service Query Management Computer Skills Spoken English Marathi Hindi Speaking Record To Report R2R Data Entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Resolving customer issues Manage queries via email, WhatsApp or calls & ensure timely resolution in coordination with relevant departments. Maintain proper records of interactions, follow-ups & outcomes Problem solving to all the related queries as per SOP Ensuring that customers are satisfied with the support they receive and exceeding their expectations. Conveying customers feedback to the team And any other tasks entrusted by the seniors from time-to-time Preferred candidate profile Strong communication skills, both verbal and written Problem-solving abilities Empathy and patience. Product knowledge. Ability to work under pressure and handle a high volume of inquiries. Organization and time management skills. Positive attitude and a friendly demeanor. Adaptability and a willingness to learn new things. Knowledge of CRM systems and other relevant software.

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Skyway Rmc Plants
Skyway Rmc Plants
www.skywayrmcplants.com

Construction Materials

Pune

50-200 Employees

2 Jobs

    Key People

  • Mr. Anil R. Patil

    Managing Director

  • Ms. Neeta Desai

    Operations Manager

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