Customer Support Executive

Job Description

Role & responsibilities Company Name:-Vyapar PVT LTD Responsibility Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided. Should be able to answer calls timely ensuring adherence to the process standards. Follow up customer calls wherever is necessary Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Follow established processes and procedures to maintain service quality. Core Responsibilities: Customer Support: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience. Log customer concerns and follow up until resolved. Lead Generation: Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software. Desired Skills and Requirements: Exp : 0 to 4 years Any Graduate Having accounting knowledge is a plus. Languages : English & Hindi Other Mandates: Office-based work and weekly 6 days work. Benefits : Full-time job Incentive Mediclaim benefits (Self + Spouse + Children + Mother & Father) Attendance Incentive NOTE : You can bring your friends along if looking for a job. Company Website : Address : Simply Vyapar Apps Private Limited, 24th, 150/2 Enzyme Diamond, 7th Cross Rd, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 Regards Pavana 7760687202 Preferred candidate profile