Customer Support Executive

Job Description

Job description We are seeking a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate will be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply! Key Responsibilities: Customer Support: Provide exceptional customer service through email, WhatsApp, calls, and chatbots. Address and resolve customer inquiries and complaints regarding products and dispatch. Assist customers with product information, order status, and other related queries. Communication: Maintain positive and professional behavior with customers at all times. Respond promptly to customer queries and ensure all interactions are recorded accurately. Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions. Issue Resolution: Identify and resolve customer issues efficiently. Escalate complex issues to the appropriate departments when necessary. Follow up with customers to ensure their concerns are resolved satisfactorily. Order Management: Assist customers with order placements, modifications, and cancellations. Coordinate with the dispatch team to track orders and provide updates to customers. Handle product returns, exchanges, and refunds as per company policies. Product Knowledge: Maintain in-depth knowledge of Right Human Nutrition’s products and services. Provide accurate information to customers about product features, benefits, and usage. Requirements: Technical Skills: Familiarity with customer service tools and software. Basic knowledge of CRM systems. Proficiency in using communication tools like email, WhatsApp, and call systems. Experience: Minimum of 1-2 years of experience in customer service or support roles (preferred). Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot). Personal Attributes: Strong problem-solving skills. Ability to work independently and as part of a team. High level of integrity and professionalism. Patience and empathy in dealing with customer concerns. How to Apply: Interested candidates, please send your resume and a cover letter to hr@rhnfit.com. We look forward to welcoming a new member to our dynamic team! Job Type: Full-time Pay: ₹10,015.49 - ₹25,000.00 per month Schedule: Day shift Ability to commute/relocate: Bhadaj, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Application Deadline: 31/05/2025 Expected Start Date: 01/06/2025