Customer Support Executive – Online Doctor Consultation

Job Title: Customer Support Executive – Online Doctor Consultation

Location: Bengaluru, Karnataka – 2 Openings; Tiruppur, Tamil Nadu – 2 Openings

Experience Level: Fresher & 3+ Years

Employment Type: Full-time

Language Requirements:

• Bengaluru: Kannada, Hindi and English.
• Tiruppur: Tamil and English.

Company Overview

FirstCareNow is a healthcare technology platform focused on improving access to

healthcare services through digital solutions, including online doctor consultations.

Role Overview

We are looking for customer-focused professionals to support users accessing

FirstCareNow's online doctor consultation services. The candidates will assist customers

with enquiries, consultation bookings, service-related concerns and coordination with

internal teams to ensure a smooth customer experience.

Key Responsibilities

• Handle customer enquiries through phone calls, chat, WhatsApp or other approved support channels.
• Guide customers through the online doctor consultation and appointment booking process.
• Assist customers with booking confirmations, consultation status and general service-related queries.
• Coordinate with doctors and internal teams to resolve customer concerns.
• Handle complaints professionally and escalate unresolved issues to the appropriate team.
• Maintain accurate customer interaction records and follow-up details.
• Ensure customers receive timely and accurate information.
• Follow company procedures for customer confidentiality and data protection.
• Collect customer feedback and highlight recurring service issues to the relevant team.

Experience & Education

• Minimum 3+ years of experience in customer support, customer service or contact centre operations.
• A bachelor's degree or relevant customer service qualification is preferred.
• Bengaluru candidates must be proficient in Kannada, Hindi and English.
• Tiruppur candidates must be proficient in Tamil and English.
• Experience in healthcare, hospitals, pharmacies, telemedicine or appointment booking services is preferred.
• Basic computer knowledge and familiarity with CRM or customer support tools are required.

Preferred Skills & Competencies

• Excellent verbal communication and listening skills.
• Customer handling, problem-solving and complaint resolution.
• Patience, empathy and a customer-focused approach.
• Ability to manage multiple enquiries and follow-ups.
• Familiarity with online consultation and healthcare service workflows.
• Ability to maintain accurate records and coordinate with multiple teams.

What We Offer

• Opportunity to work in the digital healthcare sector.
• Exposure to online consultation and customer service operations.
• Professional learning and development opportunities.
• Supportive and collaborative work environment.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Work Location: In person