Customer Support Executive

Job Description

Job Title: Chat Support & Telecaller - Offshore Marketers Location: Mohali, India Experience Required: 0-2 Years Qualification: Graduation About Us: Join our dynamic team at Offshore Marketers, a leading offshore marketing firm dedicated to providing exceptional telecalling and chat support services to our global clients. We pride ourselves on our innovative approach and commitment to delivering outstanding results. Job Description: We are seeking enthusiastic and skilled Telecallers & Chat Support Representatives to join our team in Mohali. The ideal candidates will have excellent communication skills, a passion for customer service, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Telecalling: Make outbound calls to potential and existing customers to provide information about our services, address inquiries, and generate leads. Chat Support: Provide real-time assistance to customers through chat, resolving issues, answering questions, and ensuring a positive customer experience. Customer Engagement: Build and maintain strong relationships with customers by understanding their needs and providing tailored solutions. Data Management: Accurately record customer interactions and update CRM systems with relevant information. Feedback Collection: Gather customer feedback to improve service quality and customer satisfaction. Team Collaboration: Work closely with the marketing and sales teams to align strategies and achieve common goals. Performance Metrics: Meet or exceed performance targets, including call quality, response time, and customer satisfaction ratings. Requirements: Experience: 0-2 years of experience in telecalling, chat support, or customer service. Communication Skills: Must have exceptional verbal and written communication skills in English. Qualification: Graduation in any discipline. Technical Skills: Proficiency in using CRM software, chat support tools, and basic computer applications. Interpersonal Skills: Strong interpersonal skills with the ability to handle challenging customer interactions professionally. Problem-Solving: Ability to think critically and provide effective solutions to customer issues. Team Player: Collaborative mindset with a willingness to work as part of a team. Flexibility: Ability to work in shifts as required. If you are a motivated individual with a passion for customer service and marketing, we would love to hear from you! How to Apply: Send your updated resume and a cover letter explaining why you are the ideal candidate for this role to hr@offshoremarketers.com Offshore Marketers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Show more Show less