Customer Support Executive (International Voice process-Night shifts)

Job Title: Customer Support Executive (International Voice process-night shifts only)

Company: DitioSys Pvt Ltd

Location: RR Nagar Bangalore, Karnataka, India

About Us:

DitioSys Pvt Ltd pioneers innovative solutions, driven by a commitment to excellence and customer satisfaction.

Requirements:

• Flexible to work in night shifts and overnight shifts.
• If you are genuinely comfortable working in night shifts then only your profile will be considered.
• Ready to relocate to the job location.
• Good communication skills.
• Knowledge of basic computers.

Your Role:

As a Customer Support Executive, you'll provide exceptional service, troubleshoot issues, and ensure customer satisfaction.

Responsibilities:

• Ensure customer satisfaction by adhering to defined SLAs across all support channels.
• Handle customer interactions through email, chat, calls, and live video sessions, delivering prompt and accurate resolutions.
• Maintain excellent communication skills - both verbal and written - ensuring clarity, professionalism, and empathy in all conversations.
• Demonstrate strong presentability and professionalism during live sessions, as the role involves real-time user interaction via video.
• Provide real-time assistance during live processes, ensuring a seamless and supportive experience for users.
• Accurately log all user interactions, issues, and resolutions in the CRM system.
• Develop a deep understanding of the platform and its features to resolve queries effectively and proactively.
• Monitor sessions to detect and address any irregularities or user concerns immediately.
• Share recurring issues and user feedback with relevant teams to contribute to continuous service and product improvement.

How to Apply:

Send your resume and cover letter to hr@ditiosys.com with "[Your Name] - CSE Level 1 Application" in the subject line.

Join Us:

DitioSys Pvt Ltd is an equal-opportunity employer. Apply now and be part of our customer support team!

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹32,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• International voice process: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person