Customer Support Executive

Job Description

Company Name: Alliance Web Solution Pvt. Ltd Company Website: https://www.indiainternets.com/ Email Id: hr@indiainternets.com Contact Number: 9999508919 / 8810328825 Qualification: Any Graduate (B.com Preferred) Experience: 0 – 1 year Address: Alliance Tower, 112, B Block Rd, Sector 64, Noida, Uttar Pradesh 201301 Job Title / Designation: Customer Support Executive Responsibilities : Respond to customer queries via phone, email, or chat in a timely and professional manner. Diagnose and troubleshoot Email and Web Hosting issues. Help in installation of Email for client via Phone, Email or AnyDesk. Follow up with customers to ensure issues are resolved. Invoice Generation: Prepare and issue accurate invoices to clients on a regular basis. Renewal Reminders: Monitor client contract timelines and proactively send reminders for upcoming renewals. Payment Follow-up: Follow up with clients on pending payments and ensure timely collections. Client Telephonic Support: Address client queries and concerns over the phone, providing clear, courteous, and solution-focused assistance. Requirements: 1. Good communication and follow-up skills 2. Ability to manage and keep track of pending tasks and pending payments 3. Proficiency in Excel, Word and Google Drive Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Application Question(s): Are you having experince in customer handling? What is your current salary? What is your salary expectation? Are you comfortable with Office location i.e. Noida Sector 64 Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person