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Customer Support Executive

Acme Services Private Limited

0 - 1 years

0 Lacs

Powai, Mumbai, Maharashtra

Posted:1 month ago| Platform: Indeed logo

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Skills Required

support chat crm documentation schedule service

Work Mode

Work from Office

Job Type

Full Time

Job Description

 Provide prompt, professional, and friendly responses to customer inquiries via email, live chat, and web-based contact forms.  Accurately diagnose customer issues and provide appropriate solutions or alternatives.  Maintain thorough and accurate records of customer interactions using our CRM or ticketing system.  Customer Support Representative specializing in email, chat, and web-based support  Ensure follow-ups are conducted in a timely manner until resolution is achieved.  Identify recurring issues and contribute to the creation of FAQs, knowledge base articles, and support documentation.  Meet or exceed KPIs related to response time, resolution time, and customer satisfaction. Job Types: Full-time, Permanent, Fresher Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Application Question(s): Immediate Joiner ,Cab service will be provided for night shift. Experience: Customer support: 1 year (Required) Language: English (Required) Location: Powai, Mumbai, Maharashtra (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

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Acme Services Private Limited

www.acme-services.in

Human Resources Services

Mumbai Maharashtra

501-1000 Employees

8 Jobs

Key People

John Doe

Chief Executive Officer
Jane Smith

Chief Technology Officer
Alice Johnson

Head of Marketing

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