Customer Support Engineer

Position Overview

Customer Support Engineer

Key Responsibilities

• Provide technical support to customers via various channels, including email, chat, and phone.
• Diagnose and troubleshoot software and hardware issues related to our products.
• Collaborate with the development team to escalate and resolve complex technical problems.
• Document customer interactions and technical issues in our support ticketing system.
• Assist in the creation and maintenance of user manuals and technical documentation.
• Conduct training sessions for customers to enhance their understanding of our products.
• Stay updated with the latest product features and industry trends to provide informed support.
• Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications

The ideal candidate will possess the following qualifications:

• Educational background in Computer Science, Information Technology, or a related field.
• Proficiency in

  vb.net

  ,

  php

  ,

  .net framework

  , and

  sql server

  .
• Strong problem-solving skills and the ability to think critically under pressure.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Prior experience in customer support or technical support is a plus, but not mandatory.
• Willingness to learn and adapt to new technologies and processes.

If you are passionate about technology and customer service, and you meet the qualifications listed above, we encourage you to apply for this exciting opportunity. Join us in making a difference in our customers' experiences and be a part of a supportive and innovative team. We look forward to receiving your application!