Customer Support Eecutive

Job Duties and Responsibilities

• Answer phones, emails
• Schedule customer service appointments.
• Respond to customer service issues.
• Correspond quickly and accurately between employees in the field, the management team, and customers.
• Follow and help improve our 5-star customer service processes.
• Work within the CRM to accurately track customers, appointments, parts, and equipment.
• Help fulfill warranty, invoice, and other customer paperwork activities.
• Work as a team and support the team members around you.
• Work independently and get the job done right the first time.
• Think on your feet and bring solutions to the problems at hand.
• Be on time always, and be able to speak confidently with customers.
• Be willing to give and receive feedback to improve yourself, your team, and the company.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Provident Fund