Customer Support Coordinator

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Sarvajith Infotech

2 - 4 Lacs

Chennai

Posted:4 hours ago

Job Description

Key Roles & Responsibilities

1. Customer Communication

Respond to customer enquiries through phone calls and emails.
Maintain professional customer relationships and ensure customer satisfaction.
Provide regular updates on order status, delivery schedules, and service-related matters.

2. Order Management

Handle customer enquiries from the initial enquiry stage through order confirmation.
Process customer orders and coordinate for timely execution.
Track order status and ensure timely delivery and customer support.

3. Internal Coordination

Coordinate with Production, Accounts & Finance, Logistics, and Dispatch teams.
Work closely with Department Heads (HODs), management, and other internal teams.
Ensure smooth communication between customers and internal departments.

4. Complaint Handling & After-Sales Support

Handle customer complaints and coordinate for timely resolution.
Work with Service Engineers, Project Engineers, Customer Support Teams, and Project Managers to resolve customer issues.
Follow up on service requests, warranty claims, and Annual Maintenance Contracts (AMC).
Monitor and follow up on customer cases handled through calls.

5. Documentation & Reporting

Maintain customer records, order details, and service-related documentation.
Prepare enquiry follow-up reports and order status reports.
Maintain warranty, AMC, and customer follow-up records.
Provide regular updates to management on pending enquiries, orders, and customer complaints.

Pay: ₹20,000.00 - ₹35,000.00 per month

Experience:

Customer Support Coordinator: 5 years (Required)

Location:

Poonamallee, Chennai, Tamil Nadu (Preferred)

Work Location: In person

Skills Required

Customer Support Customer Communication Customer Satisfaction Order Management Accounts and Finance Logistics Complaint Handling After Sales Support Customer Complaints Claims Customer service Communication

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Job Type

Full Time

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Customer Support Coordinator