Customer Support and Sales

Job Description – Customer Support & Sales Executive

Department: Sales & Customer Support
Location: Mahape MIDC, Navi Mumbai
Experience: 1–3 Years Preferred

Key Responsibilities

• Handle customer inquiries through calls, emails.
• Generate leads, follow up on quotations, and convert inquiries into sales.
• Explain Scantech Laser products, including laser marking, cutting, welding, and cleaning systems.
• Coordinate with technical and service teams to resolve customer complaints.
• Prepare quotations, maintain customer records, and update CRM/ERP systems.
• Coordinate order processing, delivery updates, and payment follow-ups.
• Maintain customer relationships and identify repeat business opportunities.
• Prepare sales reports and ensure timely follow-ups.

Required Qualifications & Skills

• Graduate or Diploma in Engineering, Business Administration, or a related field.
• Good communication, negotiation, and customer-handling skills.
• Basic knowledge of MS Excel, email, and CRM/ERP systems.
• Experience in industrial sales or customer support is preferred.

Key Competencies

Customer relationship management, sales coordination, problem-solving, lead generation, and effective communication.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person