Customer Support & Admin

Job Type: Full-time
Shift: Rotational shift

Job Summary -

We are looking for a Customer Support Executive to assist customers by resolving their queries through phone, email, chat, or other communication channels. The ideal candidate should have excellent communication skills, a customer-first approach, and the ability to work in both morning and night shifts.

Key Responsibilities

• Handle customer inquiries via phone, email, chat, and other support channels.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Record customer interactions and update CRM/ticketing systems accurately.
• Escalate complex issues to the concerned department when required.
• Follow up with customers to ensure timely resolution.
• Meet daily productivity and quality targets.
• Maintain a professional and positive attitude while interacting with customers.
• Adhere to company policies, processes, and service standards.

Requirements

• Graduate or Undergraduate (Freshers and experienced candidates can apply).
• Excellent verbal and written communication skills in English.
• Good problem-solving and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to multitask and work under pressure.
• Willingness to work in Rotational shifts
• Previous experience in customer support/BPO is an added advantage.

Preferred Skills

• Strong listening and communication skills.
• Customer-focused mindset.
• Time management and adaptability.
• Ability to work independently and as part of a team.

Pay: ₹12,000.00 - ₹15,000.00 per month

Application Question(s):

• Ability to travel to Vashi, Navi Mumbai?

Work Location: In person