Customer Success Manager cum Key Accounts Manager

Open Position: Customer Success Manager cum Key Account Manager
Location: Malad (West), Mumbai
Experience: 2 Years to 8 Years
Qualification: Bachelor’s degree in Marketing and Business Administration.
Only candidates based in Mumbai Suburban locations (Dahisar to Dadar) should apply for the Position.

You can also contact on: 9372974661 / 8928772622 / 7021155918
We are working 6 days, i.e., from Monday to Saturday.

Job Description:

• Build and maintain strong relationships with key clients, understanding their needs and goals.
• Act as the liaison between clients and our product and development teams to ensure client requirements are met.
• Develop account plans and strategies to drive revenue growth, up-sell & cross-sell opportunities.
• Collaborate with the customer support team and product managers to tailor our solutions to meet client-specific needs.
• Monitor client satisfaction and address any issues or concerns promptly.
• Provide regular reports and updates to internal teams and clients.
• Keep a track of customers’ renewal billings and milestone-based payments.
• Share consolidated platform usage reports internally & discuss ways to improve ROI for the customers & the company.
• Follow up on the payments in coordination with the Projects & Finance Team.
• Ensure all foreseen challenges in upcoming billings & renewals are resolved in time, & Renewal agreements are signed in-time.

Requirements:

• Bachelor’s degree in business, Marketing, or Computer Science.
• Proven experience in key account management or strategic account management within the SaaS industry.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
• Knowledge of HR function-specific solutions and SaaS platforms.

Job Types: Full-time, Permanent

Pay: ₹420,000.00 - ₹1,000,000.00 per year

Benefits:

• Provident Fund

Work Location: In person