3 Customer Servicetroubleshooting Jobs

Job Preview: Technical Support Engineer Role : Technical Support Engineer Designation : Graduate Engineering Trainee Work Location: Mangalore, work from office Shift: 9 hours per day, with shift changes every month (nearly 15 shifts) About Us unifyCX ( unifycx, ) is an emerging Global Business Process Outsourcing company with a strong presence in the U S , Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity Role Role Overview: As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills: Strong multitasking skills to be able to handle up to 4 chats at a time (the 4 concurrency happens only during some interval of time) Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Website Management: Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP Work with web hosting tools such as cPanel and WHM for website management Domain and Email Handling: Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues Network Protocols: Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert Customer Interaction: Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Collaboration: Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues Feedback Loop: Collect and relay customer feedback to help improve our products and services Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Support Engineer -> Support Engineer ? Senior Support Engineer ? Web Coach ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond Work Environment Shifts: 9-hour shifts with rotational changes every month The various shifts timings are: Starts at 00:30-09:30, 01:30-10:30, 02:30-11:30, 03:30-12:30, 04:30-13:30, 05:30-14:30, 06:30-15:30, 07:30-16:30, 08:30-17:30, 09:30-18:30, 10:30-19:30, 11:30-20:30, 12:30-21:30, 13:30-22:30, 14:30-23:30, 15:30-00:30, 16:30-01:30, 17:30-02:30, 18:30-03:30, 19:30-04:30, 20:30-05:30, 21:30-06:30, 22:30-07:30, 23:30-08:30 Team: Work as part of a dynamic team in a supportive, growth-oriented environment Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible Why Join Us Impactful Work: Make a real difference by helping customers solve their technical problems Innovative Environment: Work with cutting-edge technology and be part of a forward-thinking company Supportive Team: Join a team that values your contributions and supports your growth If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Technical Support Engineer!

Role Overview As a Technical Support Engineer, you will be the frontline hero for our customers helping them resolve issues related to website management, hosting, and network protocols This entry-level role offers an excellent opportunity to gain hands-on experience in web technologies, network troubleshooting, and customer support You'll interact with international customers via live chat, offering solutions and guidance in a fast-paced environment Required Qualifications Education: BE, BTech, MCA, MTech, BCA, BSc Computers, MSc computers and BCOM with computers Skills Strong multitasking skills to be able to handle up to 4 chats at a time (the 4concurrency happens only during some interval of time) Ability to think critically and troubleshoot effectively under pressure Excellent typing skills and quick grasp of technical concepts Knowledge of keyboard shortcuts and efficient computer usage Excellent verbal and written communication skills to convey technical information clearly and concisely Patience, empathy, and a positive attitude when dealing with customers Willingness to learn, innovate, and take on challenges proactively Key Responsibilities Website Management: Gain knowledge on website creation using website builders, HTML, WordPress, MySQL, and PHP Work with web hosting tools such as cPanel and WHM for website management Domain and Email Handling: Manage domain registration, email configuration, FTP, SMTP, and UNIX file handling commands Troubleshoot common web and email errors, including 404, 500 errors, email bounce backs, and DNS issues Network Protocols: Learn and apply knowledge of network protocols, including IP addressing, DNS, ping, ipconfig, and tracert Customer Interaction: Provide excellent customer service to international clients through live chat, enhancing your experience by quickly resolving technical issues Upsell/cross sell services where appropriate, leveraging strong communication and product knowledge Troubleshooting & Problem Solving: Develop and apply strong troubleshooting skills to resolve technical issues efficiently Collaboration: Work closely with other departments, such as engineering and product development, to escalate and resolve complex issues Feedback Loop Collect and relay customer feedback to help improve our products and services Career Progression This role offers a clear path for career advancement: Graduate Engineering trainee -> Junior Support Engineer -> Support Engineer ? Senior Support Engineer ? Web Coach ? Team Manager Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond

Job Summary: We are seeking skilled and dedicated Field Technicians to join our team for the training of wall box installation The ideal candidate will be responsible for inspection, and troubleshooting wall box units at customer sites, ensuring that installations meet safety, quality, and regulatory standards, Key Responsibilities: Installation: Install wall boxes (e-g , electrical, utility, or network boxes) at designated sites as per specifications, Ensure proper alignment, connections, and functionality of wall boxes, Perform installation of necessary components, including wiring, connections, and equipment integration, Inspection and Troubleshooting: Conduct inspection to ensure wall box units are functioning correctly post-installation, Diagnose and troubleshoot issues related to wall boxes and resolve problems efficiently, Document and report any issues encountered during installation or inspection, Customer Interaction: Communicate effectively with customers to ensure satisfaction and understanding of the installation process, Provide clear instructions for post-installation use, if necessary, Address any on-site questions or concerns regarding the installation, Compliance and Safety: Adhere to safety protocols and regulations at all times during installation, Ensure all installations are compliant with local building codes and regulations, Maintain a safe and clean work environment, Documentation and Reporting: Complete all installation forms, checklists, and reports accurately and in a timely manner, Submit work orders, time logs, and other required documentation to management, Support: Creating the new network in region of East for the same wall box process, Requirements: Proven experience in wall box installation, or similar technical fields, Basic knowledge of electrical systems, wiring, and troubleshooting techniques, Ability to read and interpret blueprints, diagrams, and technical documentation, Strong problem-solving skills and attention to detail, Excellent communication and customer service skills, Ability to work independently and as part of a team, Willingness to travel to different installation sites, Allianz Group is one of the most trusted insurance and asset management companies in the world Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us, We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in, We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, Great to have you on board Let's care for tomorrow,