Customer Service Team Leader

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

IMTS INSTITUTE

3 - 4 Lacs

India

Posted:4 days ago

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Job Description

Job Responsibilities:

Manage and supervise the customer support and fee collection team.
Handle student queries, complaints, and escalations.
Monitor pending fee payments and ensure timely follow-ups.
Set and achieve team targets for collections and customer support.
Track team performance, call quality, and daily reports.
Train and motivate team members to improve productivity.
Coordinate with internal departments to ensure smooth student support.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule
Leave encashment
Paid sick time
Paid time off

Experience:

Team Leader: 1 year (Required)

Work Location: In person

Skills Required

Customer Service Team Leader Customer Support Follow UPS Team Performance Call Quality Daily Reports

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Job Type

Full Time

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Customer Service Team Leader