Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0841_1057206

Asst.MANAGER/ DY MANAGER

• Co-ordinate for getting Invoices, Verification and Processing of Invoices, Ensure all Invoices tracked for processing & Payment release. Publishing of MIS
• Maintenance of proper records, for Invoices Received, Processed and In Progress and tracking.
• Ensure processing of all bills with accuracy and within agreed TAT and Submission to Finance
• Self-Audit of Payments in line of Audit Controls.
• Interaction and resolution of Internal/External query with units.
• Staff will be required to process related activities (as stated above or otherwise) as Document Verifier, Maker of Transaction, Checker of a transaction, Reconciliation, Branch Co-ordination, Quality Check, Audit handling etc
• Prompt and proactive response and support to Units on request raised.
• Daily Control, Functional Check List to be adhered to, and improved periodically.
• Continuously work on improvements & error reduction thru regular analysis.
Take up any other assignments as conveyed by seniors from time to time.

• Knowledge of Branch Banking Process, RBI KYC guidelines, Finacle and BCIF, Kraman operations
• Data and document validation skills
• Basic knowledge of KYC and document verification
• Effective communication skills
• Excel Skill and data reconciliation skills
• Maintaining of records / data and keep readily, available at any point in time
• Follow up with units and vendors for timely submission of Invoices
• Willingness to work late hours /work in staggered working arrangement, in case the same is required.
• Clear Understanding of the tax structure / GST and relate the same for day to day operations
• Supervise, train and guide Junior members for the activities
• Strong team building and operational expertise
Attention to detail for verification of Payments / Document.

If you wish to apply for this job position, please fill your details in the Kotak Fast Track A pplication Form and mail to

Please mention the following in the subject line as ‘ ”Position Name” –“ Your Name” – “ Your Current Business Group ”