Customer Service Managers (US Process)

Job Description

Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we’re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Manager , you’ll be the cornerstone of our patient care team. You’ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Roles/Responsibilities include but not limited to: Coordinate and manage the clinician schedules, ensuring all agreed-upon cases are correctly placed on their schedules. Prioritize high-priority cases, ensuring they are staffed appropriately, and confirm with clinicians regarding visit schedules. Handle any scheduling or service-related escalations, working to resolve issues promptly and effectively. Implement strategies to enhance client satisfaction and improve service delivery. Strive to maintain operational efficiency in all scheduling operations. Contribute to the development and execution of quality improvement initiatives, ensuring continuous improvement in clinical services. Demonstrate a proven track record of task accountability, ensuring that all aspects are handled in a timely and professional manner. Qualifications: Degree is mandatory. 4 to 8 years of international client handling experience, preferably in a BPO Industry. Excellent English communication skills Proficiency in MS Office Willing to work in Night shifts (9:30PM to 6:30AM & 12:30AM to 9:30AM) from Trivandrum office location Immediate joiners preferred Candidates from Trivandrum or near by locations preferred. Job location: Elippode, Trivandrum Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. To apply, send your resume to careers@ecorgysolutions.com Job Type: Full-time Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Health insurance Provident Fund Schedule: Night shift US shift Application Question(s): Are you located in Trivandrum or nearby district? (Onsite role) How soon can you join if selected? Are you willing to work in night shifts (9:30PM to 6:30AM / 12:30AM to 9:30AM) from our office location? Education: Bachelor's (Required) Experience: International client handling: 4 years (Required) Work Location: In person Application Deadline: 02/06/2025