Customer Service Executive (Night Shift)

Location: Borivali East, Mumbai
Shift: US Night Shift (7:00 PM – 4:00 AM)
Experience Required: 0-5 Years

About the Role:

We are seeking a customer-focused and dynamic Customer Service Executive to join our growing team in the diamond and bespoke luxury products industry. The ideal candidate will be responsible for managing customer relationships, providing exceptional service, and ensuring a seamless client experience throughout the customer journey.

This role requires excellent communication skills, strong relationship-building abilities, and a passion for delivering outstanding customer support.

Key Responsibilities:

• Build and maintain strong relationships with existing and prospective clients.
• Ensure continuous and effective communication with customers throughout the service lifecycle.
• Understand customer requirements and provide appropriate solutions and support.
• Handle inbound and outbound customer interactions professionally and efficiently.
• Make calls to existing and potential customers to understand their needs and offer assistance.
• Provide customers with information about diamonds, jewellery, bespoke products, and related services.
• Deliver exceptional customer experiences through proactive engagement and client servicing.
• Maintain accurate customer records and update information in CRM systems.
• Prepare and submit daily, weekly, and monthly activity reports.
• Coordinate with internal teams to ensure timely resolution of customer concerns.
• Identify opportunities for upselling and enhancing customer satisfaction.

Required Qualifications:

• Graduate from any discipline.
• Strong verbal and interpersonal communication skills.
• Excellent active listening and problem-solving abilities.
• Ability to understand customer needs and adapt communication styles accordingly.
• Comfortable working with CRM software, Microsoft Excel, and other business tools.
• Strong multitasking, time management, and organizational skills.
• Ability to work effectively in a fast-paced and evolving environment.
• Positive attitude with a collaborative team-player mindset.

Preferred Skills:

• Experience in luxury retail, jewelry, diamonds, or high-value product industries.
• Upselling and relationship management skills.
• British accent or international customer support experience will be an added advantage.

Interested candidates can also send their CVs to meghna.patil@kgkmail.com

Pay: ₹20,000.00 - ₹45,000.00 per month

Application Question(s):

• Are you proficient in English communication?
• Are you willing to work in Night shift?
• What's your current CTC?
• What's your expected CTC?
• What's your notice period?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person