Customer Service Executive -International Voice Process

As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.

• Utilize effective verbal communication and customer service skills while communicating with
• customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast-paced environment
• Determine the reason for delinquency and best course of action to assist consumers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures
• and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts,
• escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and in a timely manner.
• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date
• follow up assignments.

Perks and Benefits -

• Best in Market Salaries from 3 lakhs plus
• 7 week new hire training program
• Unlimited Incentive Plan with transparent KRA's
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation
• Fixed shifts post the training period [Rare changes in case of business requirements]
• 7:15 min login plus 45 minute break = 8 hour shifts
• Sunday fixed Off & Alternate Saturday Working

Job Type: Full-time

Pay: ₹302,235.00 - ₹607,661.08 per year

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person