Customer Service Executive (Freshers)

*Merchant Experience Advisor (Relationship Manager) | Mswipe Technologies*

- Location: Juinagar & Bangalore

- Department: Helpdesk

- Position: Merchant Experience Advisor (Relationship Manager)

- Experience: 0–3 Years

- Industry Preference: Fintech / Banking / Payments

*Job Responsibilities:*

• Handle merchant queries through calls, emails & WhatsApp
• Resolve issues related to POS machines, transactions & settlements
• Conduct welcome calls and guide merchants on product usage
• Follow up on complaints and ensure timely resolution
• Educate merchants about offers and campaigns
• Promote additional services (Upselling/Cross-selling)
• Maintain records of customer interactions and resolutions

*Required Skills:*

• Good communication skills in English & Hindi / Kannada ,Hindi & English/ Tamil, Hindi & English
• Customer handling and problem-solving skills
• Ability to manage high call volumes
• Basic knowledge of POS, UPI & digital payments
• CRM/Ticketing system knowledge is an added advantage

*Eligibility:*

• Minimum 12th Pass
• Age below 35 years

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person