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Customer Service Executive Copy Job Title

Jewel Nxt Com

1 - 2 years

2 - 3 Lacs

Mumbai

Posted:1 week ago

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Job Description

  1. Handle customer queries through calls, emails, and messages.
  2. Coordinate with customers regarding orders, deliveries, and complaints.
  3. Coordinate with internal departments for timely order processing.
  4. Maintain customer records and prepare reports using MS Excel.
  5. Follow up with customers and provide regular updates.
  6. Resolve customer issues and ensure customer satisfaction.

Requirements:

  • Graduate in any stream.
  • Minimum 1 year of relevant experience.
  • Good communication and coordination skills.
  • Basic computer knowledge and MS Excel skills.
  • Jewellery industry experience will be preferred.

    Role & responsibilities

Preferred candidate profile

Skills Required

Customer service Customer support

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Job Type

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