Customer Service Coordinator

WE ARE HIRING! Service Coordinator – UPS & Power Solutions

Build Your Career. Learn New Skills. Grow With Us!

Company: Rush Networks LLP
Location: Thane, Maharashtra
Industry: UPS, Power Solutions & Annual Maintenance Services
Experience: 0–3 Years (Freshers with good communication and coordination skills may also apply)
Employment Type: Full-Time
Salary: Best as per experience, skills and industry standards

Why Join Rush Networks LLP?

At Rush Networks LLP, we believe that every employee should have an opportunity to learn, perform and grow. We are a UPS AMC and service provider with a PAN-India service support network, helping customers maintain reliable and uninterrupted power solutions.

We are looking for a proactive, organised and enthusiastic Service Coordinator who wants to build a long-term career in service operations and customer management.

This is more than a coordination role — it is an opportunity to understand technical service operations, work closely with customers and engineers, develop problem-solving skills, and progress towards higher responsibilities based on performance.

What Will You Do?

• Service Coordination: Coordinate UPS preventive maintenance (PM) visits and breakdown calls across customer locations.
• Engineer Management: Assign service engineers and service partners, track their schedules, and ensure timely site visits.
• Customer Communication: Communicate with customers, provide service updates, follow up on pending issues, and help maintain strong customer relationships.
• Breakdown Management: Monitor complaints, coordinate technical support, and follow up until issues are resolved.
• Service Documentation: Maintain service reports, AMC records, customer databases and service trackers.
• Spare Parts Coordination: Coordinate spare parts, standby UPS requirements and other service-related arrangements.
• MIS & Reporting: Prepare daily/weekly service reports and trackers using MS Excel.
• Team Collaboration: Work closely with the service, sales and accounts teams to ensure smooth operations.

Your Career Growth Opportunities

At Rush Networks LLP, we want our people to grow with the organisation.

Depending on your performance, learning ability and ownership, you can develop towards roles such as:

Service Coordinator → Senior Service Coordinator → Service Operations Executive / Team Leader → Assistant Service Manager → Service Manager

You will gain practical exposure to UPS systems, customer management, service planning, breakdown resolution processes, AMC operations and nationwide service coordination.

Career progression will depend on individual performance, capability, experience and available opportunities.

Who Should Apply?

• Graduates or diploma holders from any suitable stream.
• Candidates with 0–3 years of experience in service coordination, customer support, operations, technical support or a similar role.
• Freshers with a positive attitude, willingness to learn and good communication skills are welcome to apply.
• Basic knowledge of MS Excel, email communication and data management.
• Good follow-up, planning, multitasking and problem-solving abilities.
• A responsible and customer-focused attitude with the ability to work in a team.

Added Advantage: Experience in UPS, electrical equipment, technical services, AMC operations or field service coordination.

What You Can Expect From Us

• An opportunity to build a career in the growing power solutions and technical services industry.
• Practical exposure to real-world service operations and customer management.
• Opportunities to learn technical service processes and develop professional skills.
• Increasing responsibility based on performance and capability.
• A collaborative working environment where initiative and ownership matter.
• A long-term career path for candidates who demonstrate commitment and a willingness to learn.

Ready to Start Your Career Journey?

If you are organised, energetic, good at follow-ups and eager to build a successful career in service operations, we would love to hear from you!

Apply Now: Submit your updated resume through this job portal.

Rush Networks LLP
Powering Reliable Service. Building Careers. Growing Together.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person