Customer Service Associate (CSA)

Job Description

Job Title: Customer Service Associate (CSA)
Location: New Delhi
Department: Customer Support
Job Type: Full-Time
Languages: English and Punjabi
Role: Permanent

Job Summary
We are seeking a highly motivated and dynamic Customer Service Associate (CSA) to join our team. The ideal candidate will be a graduate with excellent communication skills in both English and Punjabi. As a CSA, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are resolved promptly and efficiently.

Key Responsibilities:

Customer Interaction

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Resolve customer complaints and issues promptly, escalating to higher levels when necessary.

Communication

• Provide clear and concise information to customers about services and policies.
• Communicate effectively in both English and Punjabi to cater to a diverse customer base.

Problem-Solving

• Identify and resolve customer issues efficiently and effectively.
• Provide accurate information and solutions by following company policies and procedures.

Documentation

• Maintain detailed and accurate records of customer interactions and transactions.
• Update customer information in the database accurately and promptly.

Billing, Payments and Compliance Support

• Prepare invoices and manage client billing.
• Collect payments and maintain transaction records.
• Provide customer support for compliance-related inquiries.

Confidentiality and Professionalism

• Maintain strict confidentiality of all client information, data, and communications, and never disclose it to unauthorized persons.
• Uphold a high standard of professionalism in all interactions with clients, both during and after employment.
• Handle sensitive client information responsibly and in line with company policies and applicable data protection requirements.

Team Collaboration

• Work closely with team members and other departments to ensure a seamless customer experience.
• Participate in team meetings.

Qualifications & Skills

• Bachelor's Degree or equivalent required.
• Prior experience in customer service is an advantage.
• Strong time management and organizational skills.
• Demonstrated ability in problem-solving and analysis.
• Strong communication and interpersonal skills.
• High level of personal integrity and professionalism, with a commitment to maintaining client confidentiality at all times.
• Proficient in MS Office and Google Workspace tools.
• Must know about Social Media Marketing.

Benefits
All benefits and compensation details will be shared in the offer letter.

Benefits:

• Health insurance
• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Preferred)
• Customer support: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)

Language:

• English (Preferred)
• Punjabi (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person