Customer Service Agent in Chennai (m/f/d)

About us

speakeasy Berlin and GfW Weiterbildung are leading providers of language education and vocational training in Germany. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are now preparing the launch of a new strategic initiative in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.

About the project

We are currently looking for a dedicated Customer Service Agent (m/f/d) based in Chennai to join us on a full-time basis.
You will play a key role in supporting our learners and will be part of an exciting journey as we set up a new location from the ground up.

Website: https://www.gfw.education/

Location: Chennai, Tamil Nadu, India
or Pune, Maharashtra, India

• Acting as the first point of contact for our learners via email or on site
• Providing guidance in course selection and supporting participants with their questions
• Ensuring learner satisfaction through efficient, friendly, and solution-oriented support
• Coordinating administrative tasks and contributing to smooth day-to-day operations

• Strong service orientation and genuine enthusiasm for working with adult learners
• Fluent English skills, German is a plus
• Confident and professional communication, whether by email, phone, or in person
• Solid PC and MS Office skills

• The opportunity to shape an international project from day one
• Flexible, remote collaboration and a high degree of autonomy
• Long-term cooperation with potential for growth and development
• A supportive and inspiring international team

We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.