Customer Service Agent, Global Emails

Position : Customer Experience Agent, Global Emails

Department : Customer Experience

Location : Bangalore.

• Fresh Graduates and Career Come-backs are eligible to apply
• Excellent written and spoken English
• Experience is Sales is good to have.
• Good to have some experience handling UK & US customers
• This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process.

Working Hours - 9 hours shift with 1 hour break

Morning Shift - 08:00 AM to 05:00 PM

Day Shift - 11:00 AM to 08:00 PM

Night Shift - 08:00 PM to 05:00 AM

Working days - 5 days a week of the 7 days in the week

Offered CTC - Rs.3.71 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable)

Responsibilities

• First point of contact for our professionals & customers
• Be a product expert, assisting new and existing professionals with any queries that they may have
• Responding to emails from our professionals and resolving their queries promptly.
• Replying to emails using the Zendesk ticketing system
• Ability to handle unresolved questions from customers
• To ensure satisfactory resolution of various issues
• Ensuring high service delivery & customer satisfaction levels
• Strong in spoken & written English, with a clear and confident communication style
• Problem-solving skills
• Good knowledge about using a laptop/computer with above-average typing skills.
• Exceptional attention to detail
• Experience in an International process
• Experience in handling both calls and emails
• Driven & motivated with a great work ethic
• An eagerness to learn and progress within the company
• Self-starter

Perks and Benefits

• Healthcare Insurance
• 33+ paid days off per year
• Individual Learning Budget
• Corporate Gym Pass
• Monthly office lunch
• Fully stocked snack corner
• Quarterly Team Socials
• Two way cab facility (for Night Shifts)
• Document(s) To Carry - Résumé

Pay: ₹370,000.00 - ₹371,000.00 per year

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person