Customer Service Agent / Dispatcher

You will be the main point of contact for customers and service technicians. Your responsibilities will include administering and scheduling service technicians in the field, considering product and customer knowledge, as well as temporal and spatial availability. It will be crucial to ensure customer satisfaction by adhering to agreed service level agreements while also maintaining high economic efficiency. Additionally, you will handle escalations and ensure proper service documentation is maintained and updated when necessary. - B2 English proficiency is required - Ability to work independently - Quick comprehension skills Joining us comes with benefits such as: - Buddy program - Internal career development program - Onboarding program You will be part of Hemmersbach, a company that provides IT infrastructure services in over 190 countries through its 50 subsidiaries. Hemmersbach exclusively serves the leading companies in the IT industry. The company not only aims to satisfy its customers but also strives to contribute to making the world a better place. Hemmersbach allocates 20% of its profits to its Direct Actions initiatives - Hemmersbach Rhino Force and Hemmersbach Kids Family. This dedication is what makes Hemmersbach The Social Purpose IT Company.,