Customer Relationship Manager (Real Estate)
Company: Planet i Constructions and Developers
Location: Bengaluru, Karnataka
Salary: ₹30,000 – ₹40,000 per month
Experience: 1–4 Years Preferred
About the Role
Planet i Constructions and Developers is looking for a proactive, customer-focused, and well-organised Customer Relationship Manager to join our team in Bengaluru.
The ideal candidate will be responsible for managing customer relationships, addressing client enquiries, coordinating property visits, facilitating the booking process, and ensuring a smooth customer experience throughout the real estate journey.
We are looking for someone with excellent communication and interpersonal skills who can build lasting customer relationships, understand client requirements, and represent the company professionally.
Key Responsibilities
1. Customer Relationship Management
- Act as the primary point of contact for customers and prospective buyers.
- Build and maintain strong relationships with clients throughout their association with the company.
- Understand customer requirements, preferences, and concerns and provide appropriate assistance.
- Maintain regular communication and ensure timely responses to customer enquiries.
2. Lead Management & Follow-ups
- Handle incoming customer enquiries through calls, WhatsApp, emails, and other communication channels.
- Follow up with prospective customers and keep them updated about available properties and project developments.
- Coordinate with the sales team to ensure effective lead management and conversion.
- Maintain accurate customer information, interaction records, and follow-up schedules.
3. Site Visit & Sales Coordination
- Coordinate property site visits and arrange meetings with prospective buyers.
- Explain project details, property specifications, amenities, pricing, and other relevant information to customers.
- Work closely with the sales and marketing teams to ensure a smooth customer journey.
- Assist customers throughout the booking and purchase process.
4. Documentation & Booking Support
- Coordinate with customers regarding booking forms, agreements, payment schedules, and other property-related documentation.
- Follow up on pending documents and payment-related updates.
- Coordinate with the accounts, legal, and sales teams to facilitate smooth transactions.
- Ensure proper maintenance of customer records and documentation.
5. Post-Sales Customer Support
- Maintain relationships with customers even after the booking process.
- Address customer queries, complaints, and service requests professionally.
- Coordinate with internal teams to resolve customer concerns within appropriate timelines.
- Keep customers informed about construction progress, project updates, possession schedules, and other important developments.
6. Customer Satisfaction & Reporting
- Ensure a positive and professional customer experience at every stage.
- Collect customer feedback and identify areas for service improvement.
- Prepare regular reports on customer enquiries, follow-ups, site visits, bookings, and customer concerns.
- Maintain customer databases and CRM records.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Marketing, Commerce, or any relevant discipline preferred.
- 1–4 years of experience in Customer Relationship Management, preferably in the real estate or construction industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build professional relationships.
- Good negotiation, coordination, and problem-solving abilities.
- Proficiency in MS Excel, MS Office, WhatsApp, and email communication.
- Familiarity with CRM software and lead management systems is an added advantage.
- Ability to manage multiple customers, follow-ups, and responsibilities simultaneously.
- Good organisational skills and attention to detail.
What We Are Looking For
- A customer-oriented professional with a positive and approachable attitude.
- Someone who takes ownership of customer queries and ensures timely resolution.
- A proactive individual who is comfortable making calls and conducting regular follow-ups.
- Someone who can coordinate effectively with different internal departments.
- A professional who understands the importance of customer satisfaction and long-term relationships in the real estate industry.
Why Join Planet i Constructions and Developers?
- Opportunity to work in the growing real estate and construction industry.
- Exposure to end-to-end customer relationship and property management processes.
- Opportunity to develop customer management, communication, and coordination skills.
- Collaborative work environment with opportunities for professional growth.
Job Details
Designation: Customer Relationship Manager (Real Estate)
Company: Planet i Constructions and Developers
Location: Bengaluru
Experience: 1–4 Years Preferred
Salary: ₹30,000 – ₹40,000 per month
Employment Type: Full-Time
Qualification: Graduate preferred
If you are passionate about customer engagement, relationship building, and delivering an excellent customer experience, we would love to hear from you!
Apply now and become a part of Planet i Constructions and Developers!
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits:
Work Location: In person
