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Customer Relationship Manager

0 years

0 Lacs

Mohali

Posted:13 hours ago| Platform:

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Skills Required

crm strategies retention marketing support service drive surveys engagement

Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview: The Customer Relationship Manager (CRM) is responsible for fostering long-term relationships with customers to enhance their overall experience and ensure high levels of satisfaction. This role involves managing customer interactions, addressing their needs, resolving issues, and developing strategies to improve customer retention. The CRM will collaborate closely with sales, marketing, and customer support teams to deliver personalized service and drive customer loyalty. Key Responsibilities: Customer Relationship Management: Build and maintain strong, long-term relationships with existing and potential customers by understanding their needs, addressing concerns, and ensuring satisfaction. Customer Retention Strategies: Develop and implement customer retention programs, including loyalty initiatives, feedback surveys, and engagement campaigns, to improve customer lifetime value. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Language: English (Preferred) Work Location: In person

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