Customer Relationship Executive (CRE- Fresher)

Job description:

1. Handling Customer Inquiries

• Responding to customer questions via phone, email, live chat, or social media.
• Providing accurate, valid, and complete information.

2. Resolving Issues

• Troubleshooting service issues.
• Escalating complex problems to higher-level support or other departments.
• Following up to ensure resolution and customer satisfaction.

3. Maintaining Customer Records

• Logging all interactions in a customer relationship management (CRM) system.
• Updating customer accounts with service information and outcomes.

4. Product and Service Knowledge

• Staying informed about company services, and policies.
• Explaining features, pricing, and benefits to customers.

5. Improving Customer Experience

• Identifying trends or recurring issues and reporting them to management.
• Suggesting improvements to processes, FAQs, or support content.

6. Achieving Performance Metrics

• Meeting KPIs such as response time, resolution time, and customer satisfaction scores (CSAT).
• Managing high-volume contact efficiently while maintaining quality service.

Job Type: Full-time

Benefits:

• Cell phone reimbursement

Work Location: In person

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Kannada, Telugu (Preferred)

Work Location: In person